Credit Bureau Reporting Specialist (Metro 2 & eOscar)

Credit Bureau Reporting Specialist (Metro 2 & eOscar)

$23.00 - $27.00 per hour | Full-Time | Phoenix, AZ

Become a Credit Reporting Expert at Yrefy

Yrefy is a fast-growing private fintech company helping borrowers and co-borrowers find relief from the burden of student loan debt through innovative refinancing solutions.

We're looking for a detail-oriented Credit Reporting & Loan Servicing Specialist who has experience with consumer lending, loan servicing, credit reporting, Metro 2 reporting, or dispute investigations. This is a unique opportunity to build expertise in a highly specialized area of financial services while making a meaningful impact on borrowers' financial futures.

If you enjoy solving complex account issues, researching discrepancies, ensuring data accuracy, and working in a collaborative environment, we'd love to meet you.

What You'll Do

Credit Reporting & Compliance

• Review and validate account data for monthly credit bureau reporting
• Research and investigate consumer credit disputes
• Process and document ACDV and eOscar dispute responses
• Monitor reporting exceptions and coordinate corrections
• Partner with Compliance and Operations teams to maintain reporting accuracy

Loan Servicing & Account Management

• Research borrower accounts and payment history
• Reconcile payments and account transactions
• Process account updates and maintenance requests
• Support loan modifications, settlements, and account adjustments
• Maintain accurate servicing records and documentation

Customer Support

• Respond to borrower inquiries via phone and email
• Research and resolve account-related questions
• Provide professional, timely customer service
• Support servicing and collections teams as needed

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, including Excel and Outlook
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with Metro 2 reporting
• Experience with eOscar dispute processing and ACDV investigations
• Consumer credit reporting experience
• Experience using loan servicing platforms or CRM systems
• Associate's or Bachelor's degree

Why Join Yrefy?

We believe great employees deserve great benefits.

Benefits Include

• 100% Employer-Paid Medical Insurance for Employees AND Their Entire Family (including Mayo Clinic access)
• 401(k) and Roth Plan with 4% Company Match and Immediate Vesting
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Fully Paid Lifetime Fitness Membership (with qualifying attendance)
• Student Loan Repayment Assistance
• Education Assistance Programs
• Catered Friday Lunches
• Fully Stocked Snack Kitchens
• Fun, Team-Oriented Office Environment
• Career Growth Opportunities with a Fast-Growing Fintech Company

Make a Difference and join a company that is helping people improve their financial future while building specialized expertise in one of the most sought-after areas of consumer lending and credit reporting.

Apply today.