Graduate Assistant- Front Desk

OVERVIEW

JOB TITLE: Graduate Assistant- Front Desk LOCATION: Center of Well-Being PAY RATE: $19.00/Hour HOURS: 10-15 per week

JOB SUMMARY

The Center for Well-Being at the University of St. Thomas seeks to hire one graduate student to

work 10-15 hours per week to assist in managing the front desk. This position is responsible for answering phones, providing front desk lunch coverage, and scheduling appointments in Health Services and Counseling and Psychological Services.

ESSENTIAL FUNCTIONS

Provide respectful, confidential and professional experience for all entering the Center for Well-Being.

Create, change or cancel patient/client appointments using Electronic Health Records (EHR) ensuring correct patient by checking multiple identifiers.

Maintain electronic health record (EHR) ensuring privacy and security compliance, correct patient, correct date of visit, appointment reason, health insurance and acknowledgement of HIPAA privacy notice.

Communicate effectively and efficiently with health care staff regarding urgent patient health care matters as well as counselors regarding mental health crisis.

Computer: Schedule patient appointments using EHR system, scan outside records into correct patient chart, send electronic tasks to other members of the team as policies and procedures dictate.

Must have the ability to calmly & respectfully handle crisis, multiple incoming telephone lines, and face-to-face patient / family encounters.

Other administrative tasks as assigned.

QUALIFICATIONS

Qualifications

Current students enrolled in graduate programs at the University of St. Thomas.

Strong communication skills both verbally and written

Interest in health-related fields

Great attention to detail

Adherence to strict patient confidentiality standards

Ability to adapt to challenging situations

Team-centered approach to work

Strong problem-solving skills

Cultural sensitivity

Strong organizational skills

Experience working with diverse populations.

ELIGIBILITY

To be eligible for student employment, St. Thomas students must be degree seeking at the undergraduate, graduate and doctoral levels. Students must be actively enrolled at least part-time in courses for credit. For further information on eligibility please see the Student Employee Toolkit on One StThomas.

The University of St. Thomas is an Equal Opportunity Employer, including disability and protected veteran status.