Desk Based Engineer

Overview

Position is available on a secondment basis until 31-Dec-26 and will be working in the Centralised Invoicing Team based in Daresbury.

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role

Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate / repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim related issues with the Aviva Engineers
• To identify opportunities for non-insurance related repairs
• To assist other team members as and when required
• Discuss disputes and resolution
• Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre

Qualifications