Host

What you'll bring to the team

Just imagine inspiring the builders of tomorrow.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Job Description

• To provide high levels of customer service to all guests in line with Merlin Standards.
• To have up-to-date product knowledge of the attraction to assist and interactive with guests.
• To actively promote the attraction and deliver interaction with guests in line with Brand guidelines.

Core Responsibilities

• Welcoming each guest ensuring that all of our guests have awesome experience, through proper queue management and a FUN attitude.
• Promoting Merlin Entertainments policy of quality customer care by ensuring a courteous, efficient, friendly and entertaining service to guests.
• Ensure the site is well presented and kept clean and tidy.
• Ensure that each transaction is conducted accurately and efficiently in accordance with the standards of cash handling procedures, considering rates, promotions, vouchers, discounts, etc.
• Assisting in the operation of 4D Cinema and rides, with our Master Model Builder to bring children’s imagination to life through LEGO.
• To identify guests’ needs and suggesting package/ merchandise to meet their needs.
• To follow opening and closing procedures as detailed in the department’s operating plan.
• To maintain a highest level of hygiene and quality standard for the F&B area.
• To ensure the mystery visit criteria is adhered to at all times.

Qualifications & Experience

• You are a fun individual that loves working as part of a team
• You have a willing to learn attitude
• You are self-motivated, independent and able to work under pressure
• You are customer-oriented and have good communication skills
• You love being part of the action and relish the thought of working for the LEGOLAND Discovery Centre and are truly passionate about the brand!
• Fresh graduates are welcomed

Benefits

Build your career brick by brick at the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

• Complimentary and unlimited access to Merlin attractions for you and loved ones
• Global ticket allowances for Merlin destinations
• Discounts on Merlin hotels, retail, and experiences
• Employee Assistance Program
• Paid annual and anniversary leave
• Comprehensive health and dental coverage
• Family medical coverage after one year of service

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

Competitive