Travel & Tours Operator

Travel & Tours Operations

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Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head

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Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.

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Support Guest Experience team to promote and collect payments for nightly events.

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Maintain records of each sale and customer details for administrative purposes

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Manage Travel & Tour payments and expenses in line with Finance policy.

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Resolve logistical and experiential issues as and when they occur, including outside office hours.

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Drive conversion of honest reviews from satisfied guests.

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Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.