Member Services Coordinator - Portland, OR

Job Title: Member Services Administrator

Pay: $19–$21 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM (in office)

AMS is hiring a Member Services Administrator to support daily operations and provide customer service to homeowners and internal teams. This is a fast-paced, fully in-office role that requires strong communication, organization, and the ability to handle a high volume of requests.

Responsibilities

• Answer incoming calls and emails, providing accurate and professional support
• Route inquiries to the appropriate team members
• Maintain and update records and internal systems
• Assist with mail processing and general office tasks
• Support scheduling and internal coordination as needed
• Provide a positive experience for homeowners, vendors, and team members

Qualifications

• Previous experience in customer service, administrative support, or call center environments
• Strong organizational skills and attention to detail
• Comfortable handling multiple tasks throughout the day
• Clear and professional communication skills
• Ability to stay calm and focused in a fast-paced environment

Benefits

• Paid time off, including vacation, sick time, and holidays
• Medical, dental, and vision coverage with employer contribution
• 401(k) with company match eligibility
• Opportunities for growth and advancement
• Education reimbursement after one year