Apple/macOS SME - Washington, DC

Connexus Hub is seeking an Apple/macOS Subject Matter Expert (SME) to support enterprise service desk and endpoint engineering for a federal client in Washington, DC.

Location : Washington, DC (On Site). Clearance: Public Trust (Tier 2) required. Employment Type: Full-Time.

Key Responsibilities

• Provide subject-matter expertise for Apple/macOS endpoint management, configuration, deployment, and support within an enterprise service desk environment.
• Troubleshoot and resolve macOS device, application, and integration issues; support end users.
• Administer macOS device management (MDM), e.g., Jamf, including imaging, configuration profiles, patching, and security/compliance baselines.
• Collaborate with Microsoft/Windows, cloud, and cybersecurity teams to maintain a secure, reliable endpoint environment.
• Document procedures and contribute to continuous service improvement.

Required Qualifications

• 8+ years of experience in IT, endpoint engineering, or cybersecurity.
• Deep macOS administration and support expertise; hands-on with MDM (Jamf or equivalent).
• Strong service desk / customer support skills and clear communication.
• Public Trust (Tier 2) eligibility; ability to obtain client network access.

Preferred

• Apple certifications (ACMT/ACSP) and/or Jamf certification.