Customer Excellence Executive

• Provide outstanding customer service across all communication channels.
• Manage key accounts by maintaining strong relationships and understanding their needs.
• Handle contract renewals, negotiations, and documentation in a timely and accurate manner.
• Collaborate closely with customers to ensure their requirements are met and expectations exceeded.
• Manage customer inquiries, complaints, and feedback professionally and promptly.
• Liaise with internal teams to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions, service agreements, and follow ups.
• Support service quality improvement initiatives to enhance customer satisfaction and retention.
• Applications are invited from individuals possessing a minimum of one year relevant experience.
• Possession of a Degree or Diploma from a recognized higher education institution.
• Possess excellent level of customer service and interpersonal skills.
• Demonstrated fluency in written and spoken English, with the ability to communicate clearly and professionally.
• A valid riding license is required (A company maintained motorbike with fuel will be provided inclusive of personal use privilege).
• Preference will be given to candidates residing in Colombo area.
• A competitive remuneration package, together with an attractive
• Incentive scheme, will be offered to the shortlisted candidate.

Company maintain bike and fuel will be provided