Service Controller (Colombo)

• Plan, schedule, and coordinate daily service activities for technicians and field staff.
• Allocate service requests efficiently based on priority, location, and resource availability.
• Monitor service schedules and ensure timely completion of assigned jobs.
• Coordinate with customers to confirm appointments and service requirements.
• Maintain accurate service records, work orders, and scheduling reports.
• Liaise with internal departments to ensure availability of parts, equipment, and resources.
• Follow up on pending service requests and customer inquiries.
• Track technician productivity and service performance metrics.
• Assist in resolving scheduling conflicts and operational issues.

Ensure compliance with company service standards and customer service expectations.

• G.C.E. Advanced Level (A/L) qualification in any stream.
• Diploma or professional qualification in Business Administration, Operations Management, Logistics, Engineering, or a related field will be an added advantage.
• Strong communication, organizational, and planning skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Opportunities for learning, development, and career progression
• A supportive and inclusive work environment
• Exposure to an internationally recognized organization
• Employee recognition and engagement programs
• Stability and long-term career opportunities