Travel to Expense (T2E) – Expense Operations

Role Summary

Manage end-to-end Travel & Expense operations, including expense verification, accounting, and reimbursements in SAP, ensuring accuracy and policy compliance. Collaborate with stakeholders, resolve queries via ESM tools, and drive SLA adherence, process efficiency, and strong audit-compliant documentation.

 

Key Responsibilities

• Handle end-to-end travel settlements in line with Bosch business travel and non-travel expense policies.

• Verify travel claims and employee expenses for policy compliance and accuracy before processing.

• Perform accounting and posting of travel expenses by passing Journal Entries in SAP FI.

• Process employee reimbursements accurately and within agreed turnaround times.

• Account for and clear travel-related invoices (airfare, hotel, visa, agency invoices, etc.).

• Handle and resolve employee queries and service requests through ESM (Enterprise Service Management) tools.

• Coordinate effectively with employees, vendors, and internal stakeholders, including international customers.

• Ensure adherence to defined SLAs and maintain high standards of service delivery.

• Support process improvements and operational efficiencies within Travel & Expense operations.

• Maintain proper documentation to support audit, compliance, and internal controls.

Educational qualification:

• B.Com / M.Com / MBA (Finance) or equivalent qualification.

Experience :

• Prior 5+ years experience in Travel & Expense, Finance Operations, or Accounting will be an added advantage.

Mandatory/requires Skills :

• Strong expertise in travel and expense operations, including claim processing, reimbursements, and expense accounting.

• Hands-on experience in SAP FI (Journal Entries, invoice posting, clearing) or equivalent ERP systems.

• Strong analytical and Excel skills for reconciliation, reporting, and data analysis.

• Proven ability to guide and mentor teams in an operational environment with a focus on quality and compliance.

• Good understanding of travel-related taxation, invoice validation, and compliance requirements (preferred).

• Strong knowledge of internal risk, compliance, and quality frameworks in T2E processes.

• Good awareness of industry best practices and current market trends in expense management and financial operations.

• Experience with ESM/ticketing tools and SLA-driven service management.

• Strong communication skills with the ability to work with international stakeholders.

• Proactive, well-organized, and capable of managing multiple priorities independently.

• Proficiency in MS Office and familiarity with agile ways of working.