Lead Info Security Engineer

Responsibilities ServiceNow Development & Configuration Design, develop, and enhance ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request). Configure and maintain Service Catalog items, Record Producers, Workflows, and Flow Designer flows. Implement client‑side and server‑side logic using: Client Scripts, Business Rules, Script Includes, UI Actions and UI Policies Ensure solutions follow best practices for performance, security, and upgrade safety. CMDB & Data Management Configure and maintain CMDB data models, CI classes, relationships, and attributes. Support CMDB governance activities including: Data quality Reconciliation Normalization Integrate CMDB with ITSM processes and external data sources where applicable. Platform Governance & Quality Ensure adherence to ServiceNow development standards and coding best practices. Perform unit testing, peer code reviews, and support UAT and production deployments. Troubleshoot and resolve platform issues, defects, and performance bottlenecks. GRC (Good to Have) Implement, support or enhance ServiceNow GRC modules such as: Integrated Risk Management (IRM) Business Continuity Management (BCM) Third‑Party Risk Management (TPRM) Configure risk statements, controls, assessments, and workflows (as applicable). Qualifications Mandatory 5–7 years of hands‑on ServiceNow development experience Strong experience with: ITSM modules CMDB configuration and data modeling Service Catalog & Catalog Item creation REST APIs Integration Flow Designer Client-side and server-side scripting Proficiency in JavaScript, HTML, CSS Good understanding of ServiceNow security model (ACLs, roles, scoped apps) Experience working in enterprise or regulated environments Certifications (Preferred) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) CIS - Risk and Compliance CIS - Third-Party Risk Management CIS - ITSM Good to Have Experience with GRC modules (IRM, BCM, TPRM) Exposure to Flow Designer and IntegrationHub Experience with REST/SOAP integrations Familiarity with Agile / ITIL‑based delivery models Some knowledge of Basic SQL Some knowledge of databases like MSSQL, SNOWFLAKE or any other DB. Soft Skills Strong problem‑solving and analytical skills Ability to work independently and within cross‑functional teams Clear communication with technical and non‑technical stakeholders Attention to detail and commitment to quality Additional Information We are looking for an experienced ServiceNow Developer with strong hands‑on expertise in ITSM, CMDB, and Service Catalog development. The ideal candidate will have a solid understanding of ServiceNow platform capabilities, follow upgrade‑safe development practices, and contribute to scalable, maintainable enterprise solutions. Experience with GRC modules (IRM, BCM, TPRM) is a plus. ServiceNow Development & Configuration Design, develop, and enhance ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request). Configure and maintain Service Catalog items, Record Producers, Workflows, and Flow Designer flows. Implement client‑side and server‑side logic using: Client Scripts, Business Rules, Script Includes, UI Actions and UI Policies Ensure solutions follow best practices for performance, security, and upgrade safety. CMDB & Data Management Configure and maintain CMDB data models, CI classes, relationships, and attributes. Support CMDB governance activities including: Data quality Reconciliation Normalization Integrate CMDB with ITSM processes and external data sources where applicable. Platform Governance & Quality Ensure adherence to ServiceNow development standards and coding best practices. Perform unit testing, peer code reviews, and support UAT and production deployments. Troubleshoot and resolve platform issues, defects, and performance bottlenecks. GRC (Good to Have) Implement, support or enhance ServiceNow GRC modules such as: Integrated Risk Management (IRM) Business Continuity Management (BCM) Third‑Party Risk Management (TPRM) Configure risk statements, controls, assessments, and workflows (as applicable). Mandatory 5–7 years of hands‑on ServiceNow development experience Strong experience with: ITSM modules CMDB configuration and data modeling Service Catalog & Catalog Item creation REST APIs Integration Flow Designer Client-side and server-side scripting Proficiency in JavaScript, HTML, CSS Good understanding of ServiceNow security model (ACLs, roles, scoped apps) Experience working in enterprise or regulated environments Certifications (Preferred) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) CIS - Risk and Compliance CIS - Third-Party Risk Management CIS - ITSM Good to Have Experience with GRC modules (IRM, BCM, TPRM) Exposure to Flow Designer and IntegrationHub Experience with REST/SOAP integrations Familiarity with Agile / ITIL‑based delivery models Some knowledge of Basic SQL Some knowledge of databases like MSSQL, SNOWFLAKE or any other DB. Soft Skills Strong problem‑solving and analytical skills Ability to work independently and within cross‑functional teams Clear communication with technical and non‑technical stakeholders Attention to detail and commitment to quality