Training Services Coordination and Logistics Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

Requirements

• The caliber must be able to work 12 hours shift daily, 4 working days in a week, including Malaysia Public Holidays and shift rotational.
• Must have a GOOD English communication in oral and written skill to perform dual role (data processing + answering Helpdesk calls) in servicing a global client.
• Hybrid work mode

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .