Accor Hotels
Executive Housekeeper
Job description
- Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations.
- Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mövenpick and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort.
- Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action.
- Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction.
- Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures.
- Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence.
- Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits.
- Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions.
- Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience.
- Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives.
- Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies.
- Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards.
- Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance.
- Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations.
- Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department.
- Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper.
- Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations.
- Proven ability to maintain exceptional cleanliness and consistently achieve Mövenpick and Accor brand standards without compromise.
- Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits.
- Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team.
- Excellent planning, organization, communication, problem-solving, and decision-making abilities.
- Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses.
- Proficient in Microsoft Office and hotel property management systems.
- Must be able to read, write, and communicate effectively in both Thai and English.
- Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
