Direct Services Manager

Department: Programs

Reports to: Director of Programs

Direct Report: Direct Services Assistant Manager, Direct Services Coordinator (5)

POSITION SUMMARY

The Direct Services Manager oversees the operation and performance of internal food distribution programs, ensuring efficient and effective service to address community food insecurity. This role includes managing a team of five employees, providing guidance, support, and direction to optimize program operations and align distribution efforts with the organization’s strategic goals. Imperative to this role is the ability to think critically, problem-solve, forge new relationships, and interact with individuals throughout the organization and community in a positive fashion. The Direct Services Manager may be required to complete other tasks as assigned by the Director of Programs in support of FSD’s mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.  Other comparable duties and responsibilities may be assigned as needed.  Occasional evening or weekend work is required as a condition of employment.

Program Operations and Oversight

• Manage and oversee the day-to-day operations of internal food distribution programs.
• Develop and implement processes to ensure efficient, equitable, and effective food distributions.
• Monitor program performance metrics and adjust strategies to meet distribution goals.
• Coordinate resources to meet the needs of distribution sites.
• Ensure compliance with organizational policies, safety standards, and local regulations.

Team Leadership and Development

• Supervise the Direct Services Team, providing clear direction, coaching, and performance feedback.
• Delegate responsibilities and manage workloads to optimize team efficiency.
• Conduct regular team meetings to communicate updates, set goals, and address challenges.
• Foster a positive and collaborative team culture aligned with organizational values.

Administrative and Strategic Planning

• Contribute to long-term strategic planning for food distribution programs.
• Prepare reports on program performance, staff productivity, and distribution impact.
• Develop and maintain budgets for program operations, ensuring cost-effective resource allocation.
• Identify and implement initiatives to improve program efficiency and outcomes.
• Lead or support special projects and campaigns, such as seasonal distributions or program expansions.

INTERACTION

The position also requires frequent interaction with all FSD staff and volunteers of our community.

EDUCATION/YEARS EXPERIENCE

Required

• High School Diploma/GED
• Previous experience working in a nonprofit or external facing role

Preferred

• Bachelor’s degree in nonprofit management, social work, or another related field.
• 3-5 years of experience in program management, team leadership, or food distribution operations, preferably within a nonprofit or community-focused organization.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional written and oral communication
• Demonstrates good judgment and exceptional attention to detail
• Ability to quickly resolve conflict using tact, sensitivity, and discretion
• Excellent organizational and project management skills
• Professional demeanor with an aptitude for analytical thinking and problem-solving
• Responsible, well organized, and demonstrated initiative
• Excellent customer service skills, both in-person, virtually, and on the telephone
• Ability to work under pressure with tight deadlines and thrive in a fast-paced, dynamic environment
• Ability to work independently and collaboratively; follow through on tasks with minimal supervision
• Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
• Knowledge of nonprofit organizational practices
• Passion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity

TOOLS AND EQUIPMENT USED

Personal computer, multi-line phone, copier, and printer.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

Must be able to obtain and keep a forklift and electric pallet jack certification. Training will be provided.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job, the employee is regularly expected to:

• Performs work in an office and warehouse space housing warehouse operations, which may occasionally create an exposure to dust and pollen
• Sit and/or stand for extended periods, walk, bend at the waist and knees, kneel and use hands, arms and legs for dexterity, balance and climbing stairs frequently. Must be able to sit for prolonged periods
• May lift, carry and balance objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including peripheral vision and distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins
• The noise level in the work environment varies and can be considered moderate.

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

Full Time, Exempt $70,000 to $80,000

Hybrid - 2 days/week in FSD office, 3 days/week remote, occasional evenings and weekends

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 15 days of vacation in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.