Odyssey - Team Lead Operations

Our Client is a global leader in logistics management and supply chain solutions, successfully combining cutting-edge technology with deep expert knowledge. The company is deeply committed to operational excellence and the highest quality of service, delivering reliable solutions to demanding clients worldwide.

They offer a dynamic work environment where partnership, close collaboration, and continuous employee development are the keys to success. It is an ideal place for professionals looking to make a real impact on international logistics operations.

zadania People management

• Daily coach, feedback and support the team members.
• Onboarding new joiners to be successful in their role
• Use Customers Voice / Feedback to identify team members training and coaching/mentoring needs
• Develop training and career development plans for team members. Review and discuss growth and job opportunities within the Operations Team as well as in the Odyssey Europe organization.
• For individuals with unsatisfactory work performance, the Team Leader is responsible for identifying areas for improvement, defining corrective actions, and monitoring the stability of changes that lead to work results aligned with expectations.
• Perform the activities of the Annual Performance Appraisal process with (as a minimum) quarterly review moments to adjust objectives, discuss focus areas and career expectations.
• Participate in the recruitment interviews of new team members
• Ensure team members compliance with company rules and procedures, as well as all agreed operational processes and procedures.
• Ensure that team members work smoothly together. Anticipate and resolve possible interpersonal conflicts of whatever nature between team members (or between members of different teams).
• Ensure appropriate daily staffing is in place to cover daily service agreements with Client(s) and coordinate the holiday planning of team members.

Operational activities

• Supervise the team of Logistics Coordinators that plans and executes regular and short lead-time orders in Odyssey’s Transport Management System (TMS) and monitors all transportation shipments throughout the shipment life cycle, from planning, loading and up to delivery.
• These activities include: o Select carriers from approved list to pick-up and deliver shipments in required timeframe when automated tools do not or are not configured to find a carrier for a shipment. o Monitor timely pick-up and delivery. Troubleshoot any potential or pending shipment problems; provide assistance and support any escalated shipment issue and/or deficiency and bring them to resolution. o Be the key liaison between the Client(s) organization and the selected LSPs. o Answer Track and Trace questions by guiding Client to the Odyssey T&T tools and/or obtain and share the relevant information from LSP to the Client . o Enter timely any additional costs to the shipments in TMS. o Provide input on carrier performance for LSP performance review meetings. o Provide input on root cause and corrective actions on transport related non-conformances. o Accountable for the Client related master data of the Team’s Client(s) in TMS
• Provide operational support on Clients’ projects as needed.
• Participate in Operations Team meetings and take ownership of the Team’s activities to maintain the

Operational Excellence status.

• Provide the team’s input in X-team meetings per Client(s)
• Run and report agreed KPIs for his/her team. Take appropriate action in case KPIs are below target and/or negatively trending.
• Run and report internal KPIs for his/her team. Make sure all processes are under control and report performance internally. Take appropriate action in case KPIs are below target and/or negatively trending.
• Analyze processes, identify areas for improvement and ensure success of the agreed improvement projects
• Ensure up to date Standard Operating Procedures, work processes and business rules are available for all operational processes.
• Support change management programs.
• Act as backup support for the team members or for colleague Team Leads as needed.

oferujemy •

Stable employment based on a full-time employment contract

Hybrid work model

Flexible working hours

Private medical care including a dental package

Lunch card

Benefit cafeteria platform (for sports, culture, shopping, etc.)

Guaranteed parking spot

oczekujemy

• Bachelor’s degree in logistics management with 5-8 years professional experience, or equivalent through experience in an international environment.
• 5+ years of experience with management of diverse small to medium sized teams in an international setting
• Fluent in English
• Proficient in the standard Microsoft applications and spreadsheets; knowledge of Transport Management Systems (TMS) and ERP systems (SAP) is an asset
• Team player and builder, good communicator with efficient reporting skills
• Have a continuous improvement mentality and mind-set
• Good communicator with efficient reporting skills
• Strong analytical skills, ability to identify root causes of problems, define and implement corrective actions
• Detail-oriented, well organized and reliable in a fast-paced environment
• Proactive and willing to take initiatives
• Problem solver
• Willing to perform additional activities outside own area of expertise
• Ability to work independently and in a team, with colleagues and external service providers
• Understands the Company ́s clients ́ needs
• Proactive and willing to take initiatives

Agencja zatrudnienia – nr wpisu 47

ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia