Collections Performance Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for a Collections Performance Manager to serve as the strategic link between 99Pay local operations in Brazil and our global teams. In this role, you will leverage data analytics and market expertise to track, evaluate, and optimize our credit recovery results, influencing global frameworks to ensure they are tailored to the Brazilian financial landscape and our local customer profile.

Role Responsibilities

• Connecting the Brazil collections operations team with the global teams based, aligning local performance with global frameworks.
• Providing insights on the Brazilian collections market, local regulations, and consumer behavior to international stakeholders.
• Contributing to and suggesting adjustments for collections strategies and frameworks specifically optimized for our customer segment.
• Analyzing complex data sets to identify performance bottlenecks, support strategic recommendations, and validate implementation results.
• Collaborating with internal Product and Marketing teams to co-create and improve the user collections journey inside the app.
• Monitoring market trends, new technologies, and regulatory updates to propose innovative recovery approaches.

Role Qualifications

• 5+ years of experience in collections strategy, performance analysis, or credit recovery within the Brazilian market.
• 3+ years of experience working within banks, fintechs, digital financial services, or specialized consulting firms focused on collections and recovery.
• Solid Data Analytics skills, with proven experience using tools like SQL (Python or R is a plus) to extract data, build arguments, and back up strategic suggestions.
• A strong network and active connections within the Brazilian collections and credit recovery ecosystem.
• Excellent communication and negotiation skills, with the ability to influence cross-functional and global teams using clear, data-driven arguments (Fluent English is mandatory).
• Experience collaborating with Product and Marketing to help optimize digital customer journeys.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms