IT Technologist / Technician Support M/F

IT Technologist / Technician Support M/F Permanent position | Full-Time | Montreal (QC)

Are you an IT Technologist or would you like to become one? If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team!

What will your role be? In this project, your main responsibilities will be: ▪ Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal. ▪ Provides support to other CAE offices. ▪ Be contributor to elevate the IT services. ▪ Takes effective action to provide timely resolution of computer related problems. ▪ May participate in internal/departmental project initiatives which may involve multiple IT/User groups. ▪ Makes recommendations on lifecycle of IT technologies (hardware & software) and processes. ▪ Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities. ▪ Perform preventive maintenance of IT equipment & peripherals. ▪ Provides incidents status updates to direct leader.

What qualifications are we looking for? You have: ▪ 3 to 5 years of experience in an IT end user support environment. ▪ Excellent knowledge and troubleshooting of computer operating systems, office applications, MAC OS, VPN software and Anti-Virus . ▪ Strong knowledge and troubleshooting of computer hardware, mobile devices, tablets and related peripherals . ▪ Strong ability to learn and support different corporate applications and various service desk/account administration activities. ▪ Good u nderstanding of ITIL processes is important. ▪ Be motivated by offering great customer experience. ▪ Go od communication in French and English .

Why join us? ▪ To acquire experience in different critical industries and projects while working for the same company; ▪ To have a competitive salary and a great benefits package (dental, life and medical insurance, RRSP matching, sick days, vacation); ▪ To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices; ▪ To have a clear career development plan that suits your goals; ▪ To have the possibility of working abroad through our mobility program thanks to our international presence; ▪ To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued; ▪ To be part of a team where having fun is essential (team building events, 5 à 7, Marathon and more!).

Who are we? At Scalian, we are a leading multinational engineering consulting firm with 3500 specialists and over 30 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain and Project Management). Our expertise serves various technological sectors as the aerospace, defense, rail and energy industries while providing distinctive support to their development and operations.

Are you interested and would like to find out more? Apply and let’s talk!