Application Support Officer - OutSystems

The Application Support Officer – OutSystems is responsible for ensuring the stability, performance, and reliability of digital banking applications built on the OutSystems low-code platform. This role supports web and mobile banking solutions, internal portals, and customer-facing applications critical to UnionBanks digital ecosystem.

The role requires strong technical troubleshooting skills and collaboration with development, infrastructure, and cybersecurity teams to maintain secure and highly available banking services.

Key Responsibilities

Incident & Problem Management

• Provide Level 2 support for OutSystems-based web and mobile applications.
• Analyze system logs, integrations, APIs, and database interactions to diagnose issues.
• Escalate complex issues to development teams and track resolution progress.
• Perform root cause analysis and document findings.

Application Monitoring & Performance

• Monitor application performance, uptime, and integrations with core banking systems.
• Ensure batch jobs, APIs, and services are functioning properly.
• Support upgrades, patches, and hotfix deployments.

Integration & Technical Support

• Troubleshoot issues related to APIs, third-party integrations, and backend services.
• Work closely with DevOps and infrastructure teams to resolve environment-related issues.

Security & Compliance

• Ensure adherence to bank security standards and data protection policies.
• Support audit requirements and vulnerability remediation efforts.

Qualifications

• Bachelors degree in IT, Computer Science, Engineering, or related field.
• 2–5 years experience in application support within banking, fintech, or enterprise systems.
• Experience supporting OutSystems applications or other low-code/full-stack platforms.
• Strong knowledge of: SQL and relational databases, APIs and system integrations and Web/mobile application architecture
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Understanding of banking systems, digital channels, or core banking integrations is a strong advantage.
• Strong troubleshooting, analytical, and stakeholder management skills.