careerxtra
French-speaking Senior Travel Agent
Job description
Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type: Full-time
Remuneration: Competitive base salary
We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of travel-related and technical inquiries from routine platform assistance to urgent, last-minute travel situations while ensuring each customer receives world-class service.
You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.
Key Responsibilities
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Deliver high-quality, personalized support to travelers in French and English.
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Assist with travel bookings, changes, and inquiries efficiently and professionally.
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Stay informed about travel industry trends, tools, and platform updates.
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Collaborate with cross-functional teams to identify areas for product and process improvement.
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Build positive relationships across global teams and ensure customer satisfaction.
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Consistently meet and exceed performance KPIs.
Requirements
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Fluent in French , with strong English (C1 level) communication skills.
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Proven experience in customer service , ideally within the travel or hospitality industry .
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Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
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Excellent communication, organisational, and problem-solving skills.
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Comfortable working with metrics and performance goals.
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Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce .
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Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday) , including early mornings, evenings, and weekends.
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Collaborative, detail-oriented, and adaptable in a dynamic environment.
Benefits
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Competitive remuneration package based on experience and performance.
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Opportunity to work within a dynamic and multicultural team .
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Comprehensive medical, dental, and vision coverage.
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Paid parental and bereavement leave .
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Mental health support and connectivity stipends .
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Continuous learning and career growth opportunities .
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Positive, inclusive, and supportive work environment.
