M02 - Operations Support Engineer

Responsibilities

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Design, build, and maintain cloud infrastructure across development, staging, and production environments.

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Manage compute, storage, networking, containerisation, virtualisation, DNS, and monitoring platforms.

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Implement monitoring and observability solutions using tools such as AWS CloudWatch, Prometheus, Grafana, and ELK.

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Ensure compliance with security and government platform standards, including access control and system hardening.

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Automate infrastructure using Infrastructure-as-Code tools such as Terraform, Ansible, and AWS CloudFormation.

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Improve system reliability through SRE practices, including monitoring SLIs, SLOs, and error budgets.

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Manage AWS services (EC2, ECS, S3, RDS, Lambda, VPC, IAM) and container platforms (Docker/Kubernetes).

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Maintain networking services (TCP/IP, DNS, DHCP, VPN) and perform system patching and maintenance.

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Support backup, disaster recovery, and high availability solutions.

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Collaborate with application teams and maintain documentation, runbooks, and operational procedures.

Requirements

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Experience with virtualisation platforms (VMware vSphere, Hyper-V).

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Strong Linux and Windows Server administration skills.

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Experience with cloud platforms (AWS preferred).

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Familiarity with container technologies (Docker, Kubernetes, ECS).

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Knowledge of monitoring and observability tools (CloudWatch, Prometheus, Grafana).

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Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation).

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Strong understanding of networking concepts and scripting (Python, PowerShell, Bash).

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Experience with CI/CD pipelines and Git-based workflows.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field with experience in infrastructure or platform operations.

Preferred Certifications

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AWS Certified Solutions Architect / SysOps Administrator

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VMware Certified Professional (VCP)

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Red Hat Certified Engineer (RHCE)

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Microsoft Windows Server certifications