Team Lead - Medical AR & Denial Management Specialist

Introduction

Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.

Responsibility

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Manage, inspire, and mentor a group of Process Support Associates (PSA).

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Hold regular team meetings, evaluate performance, and offer helpful criticism.

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Manage escalations and challenging situations while advising and supporting PSAs.

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Make sure that all PSA tasks are completed smoothly and effectively.

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Keep up with periodic updates and make sure the team follows them.

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Conduct briefings & process updates to the team to improve their abilities.

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Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

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Should make themselves approachable for PSAs.

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Report any issues or challenges to the reporting manager immediately when needed.

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Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.

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Assisting team members in identifying trends and establishing teams goals.

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Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.

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Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.

Key skills and experience

Education: Bachelors degree preferred.

Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.

Skills

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Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.

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Problem-solving and critical-thinking abilities.

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Strong team management and leadership abilities.

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Ability to handle client conversations and multitask.

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Ability to perform under pressure.

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Adaptability to fast-paced environments and shift work.

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Decisiveness and attention to detail.

Language Requirement

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English: Fluent or Business Proficient (C1 and up).