Aerospace MRO Customer Service

Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services.
• Process orders, track shipments, and manage customer accounts to ensure satisfaction.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Maintain detailed records of customer interactions and transactions.
• Provide clients with regular updates on service status and any changes to their orders.

Qualifications

• Associate degree or equivalent experience in customer service or a related field.
• 2-4 years of experience in customer service within the aerospace industry.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office Suite.