Head of Public Facilities and Services Department

Job Title: Head of Public Facilities and Services Department

Department: Public Facilities and Services

Reporting To: Director, Institutional Empowerment Office

Job Summary

Responsible for leading and overseeing facilities management and public services across all academy locations. The role ensures effective maintenance operations, contract management, corporate health & safety compliance, and uninterrupted service delivery in line with approved policies, procedures, and business continuity plans. The position supervises facilities, classrooms, archiving, cleaning, security, hospitality, and related service contracts.

Key Responsibilities

Leadership & Management

Develop departmental goals, operational plans, KPIs, and monitor performance against targets.

Lead and guide the team to enhance service quality, efficiency, and effectiveness.

Prepare and monitor the annual departmental budget in coordination with management.

Oversee recruitment recommendations, promotions, training needs, and performance evaluations.

Conduct regular team meetings and prepare periodic performance and activity reports.

Ensure documentation and compliance with all approved policies, procedures, and systems.

Facilities & Public Services Oversight

Supervise maintenance operations and coordinate service providers in line with business continuity plans.

Oversee facilities management, including classrooms and academy infrastructure.

Ensure delivery of cleaning, hospitality, archiving, protection, and security services.

Monitor contracts and agreements with suppliers, government entities, and external partners.

Establish supplier evaluation standards and oversee vendor selection processes.

Support negotiations with service providers to secure optimal commercial terms.

Ensure smooth coordination of administrative services, correspondence, visas, and residency matters.

Health, Safety & Compliance

Develop and oversee corporate health and safety policies and ensure compliance with local regulations and best practices.

Supervise implementation of occupational health and safety standards across academy facilities.

Develop and implement business continuity plans to ensure operational resilience during emergencies.

Qualifications & Experience

Bachelors degree in Business Administration, Civil Engineering, or related field.

6–8 years of experience in facilities management, public services, or a related field.

Core Competencies

Behavioral

Results-driven mindset

Team engagement and collaboration

Continuous improvement focus

Digital literacy and data utilization

Technical

Facilities and maintenance management

Contract management

Occupational health and safety principles

Program and project oversight

Public services administration

Leadership

Strategic thinking and future orientation

Change leadership

Effective planning and decision-making

Inspiring and motivating teams

Promoting a culture of respect and accountability