EL1 Enterprise Service Management Solutions Architect

Australian Citizens residing in Australia only respond.

Essential criteria

• Minimum of 2 years of experience in enterprise service management or a related field.
• Demonstrated experience in designing, managing ESM projects. Including planning, execution, and monitoring including broad experience in different ICT disciplines.
• Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell and/or similar) and related technologies.
• Ability to analyse complex business requirements and translate them into effective technical solutions.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders as well as strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
• Proven ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.

Desirable criteria

• Bachelors degree in information technology, Computer Science, or a related field.
• Relevant certifications in ESM platforms (e.g., ServiceNow Certified Implementation Specialist or Atlassian Certified Professional) are a plus.
• Experience developing data models such as configuration management databases (CMDBs) and experience using IaC (Terraform) and Git (Gitlab).
• Experience working in an operational environment within ICT management frameworks such as ITIL.