Operations Manager (Diagnostic Centre)

Operations Manager (Diagnostic Centre)

Location: Utako Phase 2, Abuja

Industry: Healthcare

Employment Type: Full-Time

Experience Level: 3 – 5 Years

Salary: ₦400,000 – ₦600,000 Monthly

MBA: Added Advantage

Role Overview

The Operations Manager is responsible for the hands-on daily management and coordination of all facility operations , ensuring efficient delivery of diagnostic imaging, outpatient clinic services, and support functions.

This is a highly operational role requiring constant on-site presence, real-time decision-making, and direct coordination of staff, patients, equipment, and resources to ensure seamless service delivery.

The role works closely with the Accounts & Revenue Officer to ensure strong alignment between operational efficiency and financial performance .

Key Responsibilities

• Daily Facility Operations

• Take full responsibility for the daily running of the diagnostic centre

• Maintain an active presence across imaging, outpatient clinics, and reception

• Identify and resolve operational issues affecting patient flow and service delivery

• Coordinate all departments to ensure seamless operations

• Patient Flow & Experience

• Oversee the full patient journey from arrival to discharge

• Reduce waiting times and manage scheduling disruptions in real time

• Resolve patient complaints and service delays promptly

• Ensure a professional, efficient, and patient-centred environment

• Diagnostic Imaging Operations

• Monitor and optimize daily imaging schedules

• Ensure imaging rooms, equipment, and staff are fully operational

• Manage urgent cases and resolve workflow bottlenecks

• Maintain high standards of safety, efficiency, and service quality

• Outpatient Clinics Coordination

• Ensure clinics run on time with proper staffing and coordination

• Manage scheduling conflicts, room allocation, and patient flow

• Support clinicians by removing operational barriers

• Monitor clinic efficiency and utilisation daily

• Facilities & Maintenance

• Conduct regular facility inspections

• Identify and escalate maintenance issues promptly

• Coordinate repairs and preventive maintenance with vendors

• Ensure uninterrupted operation of critical utilities (power, water, HVAC)

• Team Supervision

• Supervise front desk, administrative, and support staff

• Provide daily guidance, task allocation, and performance monitoring

• Manage shift coverage and staffing gaps

• Enforce workplace discipline, service standards, and professionalism

• Vendor & Supply Management

• Manage relationships with vendors and service providers

• Ensure timely availability of consumables and operational supplies

• Monitor vendor performance and escalate issues when necessary

• Financial Coordination

• Collaborate closely with the Accounts & Revenue Officer

• Ensure all services are properly captured and billed

• Support enforcement of billing compliance at operational level

• Monitor daily revenue performance and operational efficiency alignment

• Compliance & Safety

• Ensure adherence to operational, safety, and regulatory standards

• Enforce infection prevention and control protocols

• Maintain readiness for internal and external audits

• Performance Monitoring & Improvement

• Track daily operational KPIs (patient volumes, delays, equipment uptime)

• Identify inefficiencies and implement immediate corrective actions

• Continuously improve workflows and service delivery processes

Qualifications & Experience

• Bachelor's degree in Healthcare Management, Business Administration, or related field

• Minimum of 3 – 5 years experience in operations or facility management

• Prior experience in a healthcare, diagnostic, or hospital environment is highly preferred

• Proven ability to manage teams in a fast-paced operational setting

• MBA is an added advantage

Skills & Competencies

• Strong leadership and people management skills

• Excellent problem-solving and decision-making ability under pressure

• Highly organised with strong attention to operational detail

• Ability to multitask and manage competing priorities

• Strong interpersonal and communication skills

• Proactive, hands-on, and results-driven mindset

What We Offer

• Competitive salary within industry standards

• Opportunity to lead operations in a growing diagnostic centre

• Exposure to healthcare operations, finance coordination, and service optimisation

• Career growth into senior management roles

How to Apply

Interested and qualified candidates should send their CV to:

hiring@mysigma.io

Subject Line: Operations Manager – Abuja Diagnostic Centre