Accounts Receivable Associate

Job Summary: The Accounts Receivable Associate will be responsible for supporting end-to-end Accounts Receivable processes within a global shared services environment. This role focuses on invoice creation, billing support, customer query management, audit assistance, process documentation, and continuous improvement.

The role will work closely with regional finance teams, local counterparts, and internal stakeholders to ensure accurate, timely, and compliant delivery of Accounts Receivable services.

Key Responsibilities

• Ensure accurate and timely invoice creation based on established processes and service level agreements.
• Follow up and resolve issues related to unbilled billing documents and invoices blocked for accounting.
• Send invoice copies and other required billing documents to external customers.
• Coordinate with local counterparts regarding invoice creation, billing requirements, and invoice delivery.
• Respond to customer-related queries accurately and within required timelines.
• Address inquiries from stakeholders, regional finance teams, and other internal business partners.
• Perform SAP GRC controls in accordance with internal compliance requirements.
• Support audit-related requests and provide required documentation or responses.
• Assist in facilitating training sessions related to Accounts Receivable processes.
• Help develop training materials and support knowledge-sharing initiatives within the team.
• Contribute to process improvement, standardization, and compliance with global policies.
• Assist in documenting process maps, process changes, and standard operating procedure updates.
• Consolidate and document country-specific process variations, including processes not yet migrated to the shared services center.
• Support the monitoring of operational performance indicators, service level agreements, and key performance indicators.
• Assist in tracking process volumes, capacity requirements, and quarterly FTE capacity trackers.
• Help document company codes and Accounts Receivable processes that are not yet migrated to the shared services center.
• Participate in team engagement activities and support initiatives aligned with team objectives while ensuring minimal disruption to operations.

Qualifications

• Bachelor's Degree in Accountancy, Accounting, Finance, or any related course.
• At least two (2) years of experience in Order-to-Cash, Accounts Receivable, or related finance processes.
• Experience in invoice creation, billing support, customer query management, or shared services finance operations.
• Knowledge of SAP and Microsoft Office tools is an advantage.
• Experience with SAP S/4HANA is preferred.
• Strong problem-solving, decision-making, and presentation skills.
• Good English communication skills, both verbal and written.
• Able to work independently with minimal supervision.
• Flexible and willing to work on holidays as needed.
• Willing to work on a night shift schedule or any shift that may be assigned.

Nice-to-Have

• Experience working in a shared services or multinational finance environment.
• Familiarity with SAP GRC controls and audit support processes.
• Strong attention to detail and accuracy.
• Ability to coordinate effectively with local and regional stakeholders.
• Positive attitude and ability to work well with different personalities.
• Process improvement mindset and willingness to support standardization initiatives.
• Experience in preparing SOP updates, process documentation, or training materials.

Compensation

• Compensation package will be discussed during the recruitment process and will be based on experience and qualifications.