Technology Manager

Job Summary

We are looking for a Technology Manager who will be responsible for planning, supervising, and overseeing technology projects from initial planning through completion. This role will manage client accounts, support technical solutioning, ensure customer satisfaction, and work closely with cross-functional teams to deliver high-quality technology solutions.

The ideal candidate is a strong technical and people leader who can manage project execution, support client-facing activities, lead technical teams, and stay updated with the latest industry trends, technologies, and best practices. This role requires someone who can identify opportunities for process improvement, business growth, and overall technology performance.

Key Responsibilities

Account Management and Client Support

• Lead and participate in sales pitches together with senior leadership and business development teams.
• Create budgets and financial targets for the department/unit.
• Estimate project and infrastructure costs for each project execution.
• Process client requirements and provide technical solutions, including solution architecture and/or proof of concept, along with accurate estimates.
• Perform key administrative tasks related to account management.
• Provide technical support to customers before and after sales.
• Maintain strong customer relationships and ensure customer satisfaction.
• Identify special cases and edge cases in client requirements.
• Work with different team members to discuss and develop possible solutions for specific client needs and requirements.
• Translate business requirements into scalable, cost-effective technical architectures and implementation approaches to support client-facing solutions and business growth.

Project Planning and Delivery

• Manage project execution and product lifecycle by prioritizing work, aligning stakeholders, and ensuring delivery of business value on time and within budget.
• Execute high-quality software and systems development through disciplined planning, agile practices, and predictable release management.
• Build and maintain data pipelines, platforms, and reporting capabilities to enable reliable insights and informed decision-making.
• Manage resource allocation, timelines, and priorities to optimize team productivity and project outcomes.
• Support the adoption of new technologies, tools, and processes to improve efficiency and delivery quality.

Technical Leadership and Execution

• Lead, mentor, and develop technical teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Monitor team performance, provide coaching, and support career development within the technology organization.
• Coordinate with cross-functional stakeholders to align technology delivery with business needs.
• Enable rapid and reliable delivery through CI/CD pipelines, automation, infrastructure as code, and developer enablement tooling.
• Establish testing frameworks, automation coverage, and release quality standards to ensure reliability, stability, and customer trust.

Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or other related courses.
• At least 5–7 years of experience as a Project Manager, Project Coordinator, or in a similar role, preferably within a similar or adjacent industry.
• Proven experience working with technical teams and managing project delivery.
• Demonstrated expertise in using software applications for project delivery, budgeting, time planning, and time tracking.
• Strong understanding of business operations, with the ability to focus on core issues and develop sales strategies.
• Knowledge and understanding of the industry, competitor movements, customers' value chain, and business practices.
• Familiarity with product development life cycle management.
• Skilled in both Agile and Hybrid Agile-Waterfall methodologies.
• Strong understanding of technical solutions and their value to end users.

Core Skills and Competencies

• Strong project management and time management skills, with the ability to prioritize tasks and meet deadlines within budget.
• Excellent communication skills, with experience presenting thoughts, ideas, and data clearly.
• Strong requirements gathering, business analysis, and documentation skills.
• Ability to prepare and present Software Requirement Specifications, User Manuals, and Change Request Forms.
• Comfortable working on both technical and business matters.
• Strong planning and organizational skills, with the ability to manage multiple projects and tasks simultaneously.
• Effective negotiation and resource management skills.
• Strong problem-solving and stakeholder management skills.
• Ability to work with different levels of stakeholders and maintain strong working relationships.
• Proficiency in MS Office, including Excel, Word, and PowerPoint.
• Proficiency in Google Suite, including Sheets, Docs, and Slides.
• High level of emotional intelligence, with the ability to empathize, listen actively, and build strong relationships.
• Customer-centric mindset with a focus on reliability, trust, and results.
• Ability to adapt to changing business needs, shifting priorities, and new technologies.
• Innovation-oriented, with strong creative problem-solving skills.
• Strong integrity, ethical standards, and professional values.
• Entrepreneurial mindset with the ability to drive results, take calculated risks, and seek out new ideas.

Ideal Candidate Profile

The ideal candidate is a hands-on technology leader with strong project management experience, solid technical understanding, and excellent stakeholder management skills. They should be able to lead teams, manage client requirements, support business development activities, and ensure successful project delivery through structured planning, collaboration, and continuous improvement.