Assistant Manager - Quality Healthcare

JOB TITLE: Assistant Manager Quality CAMPAIGN: Healthcare

SALARY OFFER: 45K-60K range WORK SET-UP: Onsite LOCATION: Philippines - Bridgetowne, Quezon City

QUALIFICATIONS: Work experience - 4yrs to 5 yrs Experience in Quality as a Lead or Supervisor - 2 yrs to 2.5 yrs Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint Should have analytical bent of mind Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

JOB DESCRIPTION: Deliver Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting Facilitate Kaizen initiatives within the team Accountable for customer complaint resolution process Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook Responsible for timely & accurate reporting, updates and business insights Foster a spirit of continuous learning & collaboration across teams career development, coaching & mentoring

Qualified Candidates should send CV to deborah@gratitudeindia.com