outsourcedin
Senior Transport Coordinator (Remote)
Job description
Senior Transport Coordinator Customer Service (Remote)
Work From Home | Full-Time | Australian Client | MachShip System Experience Preferred
OutsourcedIn is partnering with an Australian logistics company to hire an experienced and highly organised Senior Transport Coordinator . This role is responsible for overseeing high-volume daily transport operations, managing warehouse dispatches, and maintaining seamless communication between clients and carriers.
The ideal candidate will have strong end-to-end transport coordination experience, exceptional attention to detail, and the confidence to manage multiple consignments from boxes and pallets to full container loads under tight timeframes.
Key Responsibilities
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End-to-End Transport Coordination: Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations.
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Customer Service & Communication: Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations.
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Carrier Management: Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments.
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Warehouse Collaboration: Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities.
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Tracking & Reporting: Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery).
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Issue Resolution: Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution.
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Continuous Improvement: Recommend and implement process improvements to streamline transport scheduling and communication efficiency.
Skills & Experience
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5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment
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Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites
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Excellent written and verbal communication skills with a strong customer-service orientation
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Deep understanding of freight booking systems, warehouse operations, and transport documentation
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Advanced organisational and multitasking skills with strong attention to detail
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Confident using Excel, logistics portals, and email for real-time updates and client reporting
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Ability to handle pressure, manage competing priorities, and maintain accuracy
Desirable
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Experience in domestic and international freight (road, rail, or sea)
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Background working with Australian transport companies or warehouse networks
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Familiarity with ERP, TMS, or CRM systems
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Strong problem-solving mindset with a proactive and accountable approach
