Waiter

Department : Food Beverages

Salary : Basic Rs 20,000 inclusive of 02 Sundays per month

Others(Benefits)

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Attendance bonus of Rs 1000 as from 03 month of Service

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Meal Allowance of Rs 85 on working days

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Bus Fare Refund

Address : Mystik Experience Ltd, also known as Mystik Lifestyle Hotel situated at Coastal Road ,Mont Choisy

Job Purpose

To be responsible to serve a table according to the standard procedures. To control the cleanliness, condition and completeness of place settings, plates and dishes, tablecloths and napkins on tables.

Key duties

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Ensure that all company policies, procedures & SOPs are adhered to.

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Prepare dining area, including all necessary mise-en-place for service.

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Serve customers in a professional, efficient & courteous manner!

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Change table linen as required & ensure dirty or damaged linen is counted & exchanged for clean, presentable linen.

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Demonstrates a commitment to guest services by responding promptly to guests needs.

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Prepares in advance for the arrival of groups.

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Ensure that excellent customer service is always delivered.

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Ensure that all glass wares, cutlery used are clean & polished without any water marks on them and at the same time ensuring that they are undamaged & in a very good condition to be used for guests.

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Ensure waiter serving stations are adequately stocked with replacement cutlery, linen, or any other requirements.

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Arrive at work on time and in the correct uniform.

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Ensure that your hair is neat, and no excess jewellery is worn.

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Have good personal hygiene.

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Earrings are to be neat and simple, preferably small earrings

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Familiarise yourself with the menu and learn how to sell to guests.

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Be familiar with dietary restrictions, that is to have a knowledge of what they are and what they mean.

• Clear tables to ensure they are cleaned as soon as customers have finished with a n acceptable balance between speed yet allowing customers to finish their meal/drink without feeling rushed.
• Accurate recording food & beverage orders to ensure it is delivered & billed correctly.
• Continuously maintain the highest standards of hygiene within the property •

Any other duties that may be required

Qualifications and Skills

• Minimum of 1-2 years of experience as a waiter or in a similar leadership role in a hotel or high-volume restaurant. •

Nc3 would be an advantage

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Proficient in both written and verbal English and French to communicate effectively with customers and team members.

• Ability to notice and address customer needs promptly, ensuring accurate order taking and service.
• Strong focus on providing a positive dining experience, handling requests and complaints professionally.
• Maintains a friendly, approachable, and enthusiastic demeanor at all times.
• Works collaboratively with colleagues to ensure smooth operation and excellent service delivery.
• Acts in good faith and always prioritizes the best interests of the company.
• Willingness and ability to work various shifts, including evenings, weekends, and holidays.
• Maintains a neat appearance and communicates clearly and politely with guests.