Head of Ops - Consulting Firm

Job Title

Head of Operations - Global Management Consulting Firm

Company Overview

Our client is a highly reputable consulting firm with an established track record In Asia. Established in over 40 countries, they offer expertise in strategy, operations, technology, and sustainability. With a focus on emerging technologies, they continue to lead in providing strategic consulting solutions worldwide.

Job Summary

As the Head of Operations, you will play an essential role in overseeing the structured functioning of the firms operational activities. Leading a team of EAs (Executive Assistants), your primary responsibility will be to ensure seamless operations and support the delivery of corporate services across all your stakeholders.

Responsibilities

• Develop and implement operational strategies aligned with the firms objectives, ensuring efficiency and excellence in services provided.
• Lead and mentor the Team Leads while providing guidance and support in managing a large team of Executive Assistants.
• Oversee the day-to-day operations, enhance processes, and implementing best practices to enhance effectiveness and productivity.
• Foster collaboration across departments, working closely with senior leadership and executives to streamline operations.
• Establish Key Performance Indicators (KPIs), conduct regular assessments, and provide feedback to enhance the performance of the operations teams.
• Identify areas for improvement, implement process enhancements, and drive initiatives to streamline workflows and enhance services presented.
• Develop and implement strategies to alleviate risks and ensure compliance and minimise operational risks.

Requirements

• Proven experience of 10-15 years in a senior management role, with a track record of leading and managing teams effectively, preferably from a consulting industry.
• Strong understanding of management consulting operations and the ability to navigate a fast-paced and dynamic environment.
• Excellent leadership and interpersonal skills, with the ability to mentor and develop teams.
• Exceptional organisational and problem-solving abilities, with a focus on operational efficiency.
• Outstanding communication skills, both written and verbal, with the ability to develop and implement operational strategies aligned with business goals.
• Proficiency in project management tools, CRM systems, and other relevant software.