IT Officer

The IT Officer is responsible for maintaining and supporting the organisation's IT infrastructure across multiple sites. This role serves as the primary point of contact for IT-related matters, ensuring reliable hardware, network connectivity, Microsoft 365 administration, cybersecurity compliance, and end-user support. The incumbent will also manage third-party IT service providers, technology assets, and IT governance initiatives.

Key Responsibilities

IT Infrastructure & Asset Management

• Procure, maintain, and manage IT hardware and peripherals.

• Maintain an accurate IT asset register.

• Coordinate hardware upgrades, replacements, and disposals.

• Manage supplier relationships and obtain quotations for IT purchases.

Network & Systems Administration

• Monitor and troubleshoot network connectivity issues.

• Manage routers, switches, wireless infrastructure, and servers.

• Coordinate with ISPs and service providers to resolve outages.

• Maintain network documentation and system configurations.

Microsoft 365 & Cloud Administration

• Administer Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.

• Manage Microsoft Entra ID (Azure AD), MFA, user accounts, groups, and permissions.

• Oversee licensing, cloud backups, and security recommendations.

• Monitor service health and implement best-practice configurations.

End-User Support

• Provide first- and second-line technical support.

• Configure workstations, laptops, software, email accounts, and system access.

• Manage onboarding and offboarding of employees.

• Deliver user training and cybersecurity awareness initiatives.

Vendor & Service Provider Management

• Act as the primary liaison with IT vendors and managed service providers.

• Monitor service delivery and SLA performance.

• Manage software subscriptions, renewals, and licensing compliance.

Cybersecurity & Compliance

• Implement and maintain cybersecurity controls and best practices.

• Manage endpoint protection, patching, and access controls.

• Monitor and respond to security incidents and threats.

• Develop and maintain IT policies, disaster recovery, and business continuity plans.

• Conduct periodic audits of user access and system security.

Printer & Peripheral Support

• Manage printers, consumables, repairs, and maintenance.

• Configure printing services and user access.

Minimum Requirements

• National Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.

• 3–6 years' experience in an internal IT support, IT Administrator, or IT Officer role.

• Experience supporting Microsoft 365 environments and cloud technologies.

• Experience with networking, hardware support, and vendor management.

• Exposure to multi-site environments preferred.

Technical Skills

• Microsoft 365 Administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD).

• Windows Server, Active Directory, and Group Policy.

• TCP/IP networking, VLANs, firewalls, and Wi-Fi infrastructure.

• Endpoint security, Microsoft Defender, and RMM platforms.

• Remote support tools and IT documentation.

Key Competencies

• Strong troubleshooting and problem-solving skills.

• Excellent communication and stakeholder engagement.

• Organised and detail-oriented.

• Ability to work independently and manage multiple priorities.

• High level of integrity and professionalism.