Passenger Service Agent

Job Title: Passenger Service Agent

Job Summary

Provide exceptional customer service to passengers, ensuring a smooth and enjoyable travel experience.

Responsibilities

• Check-in and Baggage Handling: Assist passengers with check-in, baggage drop-off, and boarding passes.
• Flight Information and Scheduling: Provide passengers with flight information , schedules, and travel documentation.
• Customer Support: Resolve passenger complaints and concerns, offering solutions and alternatives when necessary.
• Airport Navigation: Assist passengers with navigating the airport, including directions to gates, baggage claims, and other facilities.
• Special Assistance: Provide support for passengers with special needs, such as wheelchair assistance or escort services.

Requirements

• High School Diploma: Required
• Customer Service Experience: 1-2 years of experience in a customer-facing role
• Communication Skills: Excellent verbal and written communication skills
• Problem-Solving Skills: Ability to resolve conflicts and think critically
• Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays
• Language Skills: Fluency in English (additional languages may be required)