IT Asset Management Specialist

10-month onsite, full-time work schedule Location: New York, New York, United States

Job Summary

Seeking a highly skilled and dedicated individual to join the Asset Management team. In this role, you will support the onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You will play a key role in reducing issues linked to new technology rollouts and collaborate with technology experts to improve workflows.

The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You will maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.

Key Responsibilities

Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting

Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies

Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues

Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems

Install and configure computer systems and applications within the company

Provide in-person support to end users, delivering high-touch, white glove service

Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience

Liaise with Infrastructure and Application teams on escalated issues

Maintain accurate documentation of asset activities, incidents, and ticket resolutions

Create and maintain Knowledgebase articles

Support operations of EMEA satellite offices, including office openings, relocations, expansions, and closures

Assist with onboarding new hires and ensure their technology is provisioned and ready

Work with third-party vendors and procurement teams to secure and manage hardware orders

Collaborate with internal teams to ensure best practices in asset lifecycle and IT support

Qualifications

Proven experience using ServiceNow, particularly the asset management module

Strong knowledge of hardware asset management and lifecycle processes

Hands-on troubleshooting experience with a variety of IT hardware and software platforms

Experience managing inventory levels across multiple offices or regions ideally EMEA

Excellent problem-solving skills and technical troubleshooting ability

Strong communication skills, both written and verbal, with a focus on high-end customer service

Comfortable engaging with stakeholders at all levels, including senior executives

Highly organized with strong attention to detail and ability to follow and create structured processes

Ability to work independently and collaboratively in a fast-paced, high-demand environment

Self-starter with the drive to learn, grow, and add value to the team

Flexible and team-oriented, with the ability to meet deadlines and perform under pressure