Spanish Speaking Player Support Agent - emails only

Player Support Agent with Spanish & English

Job Overview

We are seeking an enthusiastic, player-focused Player Support Agent fluent in Spanish and English to join a global leader in the Customer Experience (CX) industry in Sofia, Bulgaria. In this role, you will champion the user experience by assisting players with account issues, in-game bugs, and general billing inquiries for iconic competitive titles like League of Legends and Valorant . Operating in a dedicated Email Only back-office setup, you will work alongside a passionate team of gamers to deliver an authentic, player-to-player support experience.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time within a modern, multicultural corporate environment).

Your Role & Responsibilities

• Assist players with account technicalities, system errors, and localized issues via structured support tickets and digital text queues ( Email Only ).
• Adopt an empathetic, case-by-case player approach to maintain a highly supportive and personalized community experience.
• Identify emerging technical bugs, patch glitches, or widespread server trends submitted by players and escalate them immediately to development teams.
• Collaborate closely with cross-functional internal units to cultivate an authentic gaming culture across all support responses.

Your Qualifications

• Language Proficiency: Fluency in Spanish paired with a good command of English (written and verbal).
• Core Trait: High player empathy—the capability to understand a gamer's perspective, frustration, and passion when troubleshooting an active account issue.
• Gaming Background (Strong Advantage): Hands-on experience playing video games; being able to speak the community shorthand, understand competitive formats, and relate to gamer mindsets is a huge plus.
• Communication: Strong written communication skills, with a focus on problem-solving and detail-oriented troubleshooting.

Shifts & Working Hours

• Schedule: Full-time hours operating on a 24/7 rotational shift framework (covering 00:00 to 00:00, Monday to Sunday).

Salary, Bonuses & Benefits

• Salary Range: €1,250 – €1,450 Gross base per month (plus a welcome bonus of €1,400 – €1,600 ).
• Allowances: Included monthly food allowance.
• Health Coverage: Premium private health insurance plan provided from day one.
• Onboarding: Fully paid specialized gaming support training and structured onboarding.
• Environment: Stable employment within a global company featuring clear career development paths and an international, team-oriented workspace.

Relocation Support (For Candidates Outside Bulgaria)

• Travel Assistance: Coordinated airport pickup and inbound flight reimbursement up to 300 BGN (paid out with your first monthly salary).
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia while transitioning.
• Housing Search: Dedicated assistance to help you find and secure a permanent apartment.
• Relocation Bonus: A financial relocation bonus of €1,400 – €1,600 distributed across two separate monthly installments.