Dynamics 365 CRM & ERP + Jira IT Project Manager (Azure DevOps) PTE

https://itcworldwide.info/

As a Jira IT Project Manager , you will lead the delivery of a modern Data Hub and Dynamics 365 transformation initiative , including CRM & ERP implementations integrated with Azure-based infrastructure and DevOps practices.

This role will drive projects spanning data ingestion, standardization, validation, master data management (MDM) , and advanced reporting, while ensuring seamless integration with Dynamics 365 Customer Engagement (CRM) and ERP platforms (Finance, Supply Chain, or Business Central) .

Key Responsibilities

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Lead full lifecycle delivery of Dynamics 365 CRM & ERP implementations integrated with a modern Azure-based data platform

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Manage multiple technology projects using Agile (Scrum) and Waterfall methodologies , leveraging Jira and Azure DevOps

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Drive execution of data hub capabilities including

• Data ingestion and transformation
• Data standardization and validation
• Master Data Management (MDM)
• Enterprise reporting and analytics (Power BI)

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Collaborate with business and technical teams to align Dynamics 365 solutions with enterprise data architecture

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Partner with stakeholders to translate business needs into scalable CRM & ERP solutions using Dataverse and Azure services

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Ensure successful integration between

• Dynamics 365 (Sales, Customer Service, Finance, SCM)
• Azure Data Services (Data Factory, Synapse, Data Lake)
• Third-party systems

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Take full accountability for project delivery (scope, timeline, budget, and quality)

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Maintain project governance artifacts including

• Project plans & schedules
• Risk & issue management
• Financial tracking and reporting
• Resource and vendor coordination

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Drive continuous improvement , Agile maturity, and DevOps adoption across project teams

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Lead project communications with sponsors, stakeholders, and delivery teams

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Mentor junior project managers and contribute to Portfolio Management best practices

Required Qualifications

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Bachelor's degree or equivalent experience

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5+ years in IT Project Management , delivering enterprise technology and cloud-based solutions

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Proven experience managing Dynamics 365 CRM and/or ERP implementation projects

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Strong experience with

• Jira (Agile project management)
• Azure DevOps (CI/CD, backlog management, release pipelines)

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Experience delivering projects in one or more areas

• Cloud (Azure)
• DevOps
• Enterprise business applications (CRM/ERP)

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Solid understanding of

• Data platform architectures and MDM
• Integration patterns (APIs, middleware, Dataverse)
• Change management practices

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Demonstrated ability to

• Lead cross-functional teams
• Communicate effectively with clients and executives
• Deliver multiple concurrent projects

Preferred Qualifications

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Scrum Master experience or certification (CSM / PSM)

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PMP certification (required or strongly preferred)

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Experience with

• Power Platform (Power Automate, Power Apps)
• Dataverse and Dynamics 365 integrations
• Power BI reporting environments

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Exposure to ITSM frameworks and tools (Jira Service Management, ITIL)

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Experience in training and upskilling teams in Jira, Azure DevOps, and ITSM practices

Value Proposition of the Role

• Lead a strategic transformation initiative combining Dynamics 365 CRM & ERP, Azure Data Platform, and DevOps
• Work at the intersection of business applications, data modernization, and cloud infrastructure
• Drive impactful delivery across data, applications, and enterprise platforms