Production Support Engineer

Key Responsibilities

• Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk.

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Build and improve automation tools to reduce manual work and increase support efficiency.

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Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations.

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Troubleshoot and debug complex applications (primarily Java and Python).

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Partner with developers to deliver fixes, enhancements, and long-term improvements.

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Work with global teams to ensure seamless 24/7 support coverage.

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Create and maintain support documentation, run books, and knowledge articles.

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Communicate clearly with clients, understand their needs, and keep them updated on issue status.

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Identify opportunities to improve systems, processes, and reliability.

Qualifications

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Bachelors degree in Computer Science, IT, Engineering, or a related field.

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4-8 years of experience in production support or engineering ideally in finance, trading, or real-time systems.

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Strong SQL skills and proficiency in at least one programming/scripting language (Java or Python preferred).

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Experience handling incidents, performing root-cause analysis, and solving problems in production environments.

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Strong attention to detail and commitment to quality.

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Excellent communication skills, both written and verbal.

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Ability to build strong client relationships and deliver exceptional service.

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Comfortable working in a fast-paced environment and managing multiple priorities.

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Fluency in English.

Nice to have

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Experience with cryptocurrency or electronic trading systems.

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Experience working with global teams across time zones.

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Understanding of blockchain technology and crypto protocols.

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Familiarity with DevOps tools and practices.

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Relevant IT or software development certifications.