Operations Manager

LEAD OPERATIONS, BUILD PARTNERSHIPS, DRIVE IMPACT!

Take the lead in driving operational excellence across a growing shared services organization. Build trusted partnerships with international universities, optimize processes, and lead high-performing teams that deliver exceptional service and support global education.

Guide, Uplift, and Soar in a #GreatPlaceToWork

• Leadership role overseeing a growing shared services operation supporting international education
• Career development and continuous learning opportunities
• Hybrid work arrangement promoting collaboration and flexibility
• International exposure through partnerships with global university clients
• Purpose-driven work supporting global education
• Certified Great Place to Work® environment
• Health & Security : HMO (up to 2 dependents) + Life Insurance
• Work-Life Balance: 30 PTOs, Leave Conversion
• Hybrid Work Setup: 3 days onsite and 2 days remote
• Work Schedule: Monday to Friday, 4:00 PM to 1:00 AM
• Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City

IDEAL MANAGER PROFILE

• 5+ years of operational leadership experience within shared services, BPO, offshoring, or business process operations
• Bachelor's degree in Business Administration, Management, Operations Management, Industrial Engineering, or a related field
• Proven experience managing large, high-performing teams (40+ employees preferred)
• Strong client-facing experience with the ability to build relationships and influence senior stakeholders
• Demonstrated success in driving operational excellence, performance management, and service delivery
• Experience leading process improvement, automation, or digital transformation initiatives
• Lean Six Sigma, Process Improvement, or similar certifications are highly desirable
• Experience supporting international clients, ideally within education or professional services
• Strategic, analytical, and results-driven with the ability to thrive in a fast-paced, evolving environment
• Comfortable navigating ambiguity while balancing client expectations and operational priorities

MANAGERIAL RESPONSIBILITIES

• Serve as the primary relationship manager for assigned international university partners, ensuring exceptional client experience and long-term partnerships
• Oversee the day-to-day operations of a growing shared services team, ensuring consistent service delivery and operational excellence
• Establish, monitor, and optimize team and departmental KPIs to drive accountability, productivity, and continuous improvement
• Lead regular business reviews with clients, aligning operational performance with service expectations and strategic objectives
• Identify operational inefficiencies and implement process improvement, automation, and workflow optimization initiatives
• Develop and standardize operational processes, documentation, and best practices that support scalability and long-term growth
• Translate organizational strategies into clear execution plans while effectively managing operational and client change initiatives
• Coach, develop, and empower team leaders to build a high-performing, collaborative, and continuously improving organization

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work® company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into a chance to thrive as one through a culture of excellence and collaboration.

Big careers start with big learning, and yours could start here.

Ready to make your next move? Our 100% remote application process lets you connect with us from anywhere while exploring a career with global impact. Apply now!