Mortgage Loan Officer Assistant

Financial Freedom Happens Here - and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

We're looking for a Mortgage Loan Officer Assistant (LOA) to support our External Mortgage Loan Officers by delivering exceptional service, coordinating loan activities, and helping borrowers navigate the mortgage process from application through closing.

If you're highly organized, detail-oriented, and enjoy building relationships while keeping multiple priorities moving forward, this could be a great opportunity for you!

***This position begins as a fully onsite role to support training, onboarding, and relationship-building with the team. After 6 months, crewmembers become eligible for hybrid work.***

Your Role in Our Mission

• Support borrowers throughout the mortgage application process and provide timely updates on loan status.
• Collect, review, and organize loan documentation to ensure complete and accurate loan files.
• Prepare disclosures and maintain accurate records within loan origination systems.
• Coordinate with processors, underwriters, title companies, appraisers, insurance providers, and other internal and external partners.
• Monitor loan pipelines and proactively assist in keeping loans on track to meet closing deadlines.
• Review loan files for completeness and compliance with regulatory and company requirements.
• Respond to borrower inquiries and provide exceptional service throughout the lending process.
• Assist Mortgage Loan Officers in managing daily activities and achieving production goals.
• Maintain confidentiality and accuracy while handling sensitive financial information.
• Support efficient loan origination and closing activities through strong communication and follow-through.

What Makes You a Great Fit

• Previous experience in mortgage lending, loan processing, loan origination support, banking, financial services, or a related field preferred.
• Knowledge of mortgage loan documentation and lending processes preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a commitment to delivering an outstanding borrower experience.
• Proficiency with Microsoft Office and mortgage loan origination systems preferred.
• Ability to work collaboratively with internal teams and external business partners.

A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

FAIRWINDS is an Equal Opportunity Employer.