Room Service Order Taker

• Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
• Perform as per Rixos standards.
• Be fully aware of the Rixellence for the day
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
• Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
• Responsible for opening and closing the check.
• To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
• Full knowledge of menu items
• Clean the order taker’s booth.
• Follows the standard orders of the long stay guests.
• To use guest names whenever appropriate.
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.
• Minimum 1 year experience in a similar role or experience as a telephone operator / call centre
• Excellent communication and organizational skills
• Must be responsible & reliable
• Work well under pressure in a fast-paced environment
• Must be able to work well in a team environment
• Previous F&B experience an asset, but not required
• Previous Micros experience an asset, but not required (training provided)

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21