Technical Account Manager

Technical Account Manager

Hybrid Working (minimum 6 days per month onsite)

Farringdon, London

Who are we?

Toyota is currently undergoing a “once in a century” transformation from a car manufacturer into a mobility services company.

Toyota Connected Europe was formed in 2019 as a key initiative of this transformation; and was created to infuse the power of big data and cloud intelligence into all aspects of the mobility experience.

TCEU creates and enables technologies that delight, simplify and connect the lives of those who use our products. We bring big data and a customer focus into all aspects of the mobility experience and wish to build a better world through enabling connected mobility for all.

What you'll do?

This is a dedicated Technical Account Manager position focused on the Fleet Portal solution, Toyota Connected Europe's fleet management product serving automotive mobility customers across multiple markets. You will be the single point of accountability for Fleet Portal customer success and the primary face of TCEU to the customer at the operational level: the person who owns the relationship, manages expectations, and ensures the partnership runs smoothly day to day.

The role sits at the intersection of customer engagement, stakeholder management, project delivery and technical integration. You will travel internationally to customer markets to gather requirements and build relationships with local teams, then work hand in hand with our internal Project Manager to co-own delivery, translating project plans into execution roadmaps that account for each market's full ecosystem of third-party dependencies.

This is not a typical account management role. It requires someone who is equally comfortable running a stakeholder workshop in a customer market office as they are reviewing an integration architecture with an engineering team. You will own the operational stakeholder relationship with the customer directly, managing expectations and ensuring senior leadership is kept informed on strategic matters. You will need to hold complexity, manage competing priorities across multiple geographies, and communicate clearly to audiences ranging from local market operations leads to senior internal stakeholders. You will also play an active role in driving the Fleet Portal solution forward, ensuring customer insight and market requirements shape the product roadmap rather than just individual project delivery.

Key Responsibilities

• Market Engagement & Requirements Gathering
• Travel internationally to customer market locations to run structured requirements workshops and discovery sessions with local stakeholders.
• Build trusted relationships across the customer's market teams, understanding the unique operational context, priorities and constraints of each market.
• Capture, validate and document requirements in a structured format that can be used as direct input to project planning and product roadmap prioritisation.
• Identify market-specific third-party dependencies, including CRM/ERP systems, fleet and telematics platforms, data and analytics tools, and identity and auth providers, and assess their impact on delivery.
• Act as the voice of the markets internally, ensuring their requirements are represented accurately and prioritised appropriately within the Fleet Portal roadmap.
• Stakeholder Relationship & Expectation Management

The TAM is the primary operational face of TCEU to the customer, owning the relationship at the operational level and ensuring customer stakeholders have a consistent, reliable point of contact for all Fleet Portal matters.

• Own the ongoing operational relationship with customer stakeholders, serving as their primary point of contact for all Fleet Portal matters.
• Manage stakeholder expectations proactively.
• Maintain a regular cadence of structured engagement with the customer, not just when there is a project update to share, but as an ongoing relationship investment.
• Represent TCEU's commitments, priorities and constraints clearly and honestly to the customer, and represent the customer's perspective and concerns equally clearly back into TCEU.
• Navigate tension between what the customer wants and what TCEU can deliver, managing disappointment constructively and finding workable paths forward without over-promising.
• Escalate senior or strategic relationship issues to the Head of Product & Delivery, and own everything at the operational level independently.
• Technical Integration & Enablement
• Develop a deep understanding of each market's technical environment, including their ERP/CRM stack, telematics, contract and fleet management platforms, data pipelines and auth infrastructure.
• Serve as the technical bridge between the customer's engineering and operations teams and TCEU's product and delivery teams.
• Support markets in understanding how the Fleet Portal integrates with their existing technology stack and guide them through integration planning and testing.
• Produce and maintain integration maps, dependency registers and market-specific technical documentation as living artefacts throughout the engagement.
• Solution Development & Roadmap Input
• Synthesise requirements and insights gathered across markets into clear, actionable input for the Fleet Portal product roadmap.
• Work closely with the Product Owner to ensure market context and third-party constraints are visible at the portfolio level before product commitments are made.
• Identify patterns across markets, including common requirements, shared integration challenges and recurring gaps, and surface these as opportunities to evolve the Fleet Portal solution.
• Act as a proactive advocate for Fleet Portal development, not just a reactive delivery contact.
• Escalation & Risk Management
• Act as the primary escalation point for technical issues and operational concerns affecting Fleet Portal customers, co-ordinating with internal engineering and support to drive resolution.
• Proactively monitor delivery progress and integration health across markets, flagging risks before they become blockers.
• Lead post-incident reviews and communicate clearly to customer stakeholders on root cause and remediation.

Our Values

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Always thoughtful: We believe that we should treat each other as equals by respecting and cherishing our diverse backgrounds and abilities. We look out for one another’s wellbeing by remembering that our successes are determined by the sum of all our efforts.

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Confidently collaborative: We are stronger together. We are dynamic, capable of forging highly effective relationships to achieve amazing results. It is what sets us apart.

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Constantly adapting: Our success depends on looking to the future and always evolving. Through reflection and continuous improvement we empower everyone to contribute to how we evolve as TCEU, as teams and as individuals.

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Responsibly progressive: We trust each other to get the right things done in the right way. We take responsibility for our actions and deliver results, whether individually or as a team.

Competency Expectations

This role requires a blend of technical credibility, relationship ownership and delivery rigour that is uncommon in a single person. The expectations below reflect what operating effectively in this role looks like in practice.

Stakeholder Relationship Management

Owns the operational relationship with the customer with confidence and consistency, proactively maintaining contact and building trust rather than waiting to be asked. Manages competing stakeholder expectations across multiple markets without losing credibility with any of them. Is honest about constraints and timelines, even when that is uncomfortable. Knows when to absorb pressure and when to escalate, and keeps leadership informed without drawing them into day-to-day management.

Technical Understanding

Develops a genuine working knowledge of each market's technology stack, not surface-level familiarity, but enough to hold credible conversations with the customer's engineering teams and spot integration risks before they surface in delivery. Understands ERP/CRM platforms, telematics, fleet management systems, data pipelines and auth infrastructure well enough to produce accurate integration maps and dependency registers.

Solution Thinking

Goes beyond individual project delivery to think about the Fleet Portal as a product. Synthesises what they hear across markets into patterns and opportunities. Brings a point of view on where the solution should go, not just what customers are asking for today. Contributes actively to roadmap conversations rather than just feeding requirements in and stepping back.

Escalation & Risk Management

Acts decisively when technical issues or relationship risks affect the customer, co-ordinating the right internal people quickly and communicating progress to market stakeholders clearly and calmly. Proactively monitors integration health and relationship health rather than waiting for issues to be reported. Leads post-incident reviews that result in genuine learning, not just paperwork.

Equal Opportunities, Diversity & Inclusion

Toyota Connected Europe is proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Every role is open to all sections of society and we are committed to providing equal opportunities to all. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know.

Don’t tick every box on the list but are interested in working for us? Please apply, we would still love to hear from you!