Security Operations Manager

About Kairostek

At Kairostek, we believe great technology starts with great people.

We foster a culture of innovation, collaboration, and continuous growth, empowering our team to make a meaningful impact while building solutions that shape the future. Our teams work across software engineering, artificial intelligence, cloud infrastructure, cybersecurity, digital products, payments technology, and technology operations to deliver scalable and innovative solutions for global organizations.

If you are passionate about technology, problem-solving, and continuous learning, we would love to hear from you.

About the Role

We are looking for a talented and motivated professional to join our growing team. The SOC Analyst (L1) is responsible for continuous security monitoring, alert triage, and first-line incident escalation within the Security Operations Center. This role is well suited to early-career cybersecurity professionals with strong analytical skills, practical knowledge of security monitoring tools. The analyst supports the protection of enterprise systems by identifying suspicious activity, documenting investigations, and escalating validated threats in accordance with established procedures. The role is based on-site and is designed for candidates who can operate effectively in a structured, shift-based environment while coordinating with global teams to operate Security Operations in Follow-The-Sun model.

Key Responsibilities

• Monitor security alerts and events across SIEM, endpoint, network, email, and cloud security tools.
• Perform first-level triage to validate alerts, identify false positives, and determine whether escalation is required.
• Escalate suspected or confirmed incidents to senior SOC analysts, incident responders, or relevant technical teams according to defined runbooks.
• Document alerts, investigations, and response actions accurately in ticketing and case management systems for audit and reporting purposes.
• Correlate logs and events from multiple sources to identify suspicious patterns, indicators of compromise, or repeated attack activity.
• Support 24/7 monitoring operations through shift work, handovers, and adherence to service level expectations where applicable.
• Communicate effectively when documenting incidents, coordinating with internal stakeholders, or supporting regional operations.
• Maintain awareness of current threats affecting financial services, retail, logistics, and other sectors active in Panama’s market.

Qualifications & Experience

• Bachelor’s degree or currently completed studies in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or a related discipline.
• 2+ years of experience in cybersecurity, IT support, network operations, security monitoring, or a related technical role.
• Basic understanding of networking, operating systems, identity and access concepts, and common cyber threats such as phishing, malware, and unauthorized access attempts.
• Familiarity with SIEM platforms, endpoint detection tools, or log analysis concepts acquired through work experience, academic training, internships, or labs.
• Ability to write clear incident notes, follow procedures consistently, and work effectively in a structured operational environment.
• Working proficiency in English is strongly preferred to support multinational teams and stakeholders.
• Availability to work on-site in Cyprus.

Preferred

• Professional certifications such as CompTIA Security+, SC-900, AZ-900, Network+, CEH, or equivalent entry-level cybersecurity credentials.
• Experience supporting SOC, NOC, help desk, or IT operations environments in banking, retail, logistics, telecommunications, or managed services.
• Exposure to Microsoft security technologies, cloud platforms, or endpoint security solutions commonly used by multinational organizations.
• Hands-on practice gained through internships, cyber labs, university projects, capture-the-flag exercises, or security bootcamps.
• Understanding of compliance-focused environments and the importance of documentation, control adherence, and audit support.
• Strong customer service mindset and the ability to coordinate professionally with internal users, technical teams, and business stakeholders.

What We Offer

Competitive compensation package.

Flexible and remote-friendly work environment.

Professional growth and development opportunities.

Exposure to international projects and teams.

Collaborative and inclusive company culture.

Opportunity to work with modern technologies and innovative solutions.

Equal Opportunity Employer

Kairostek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.