Risk Associate — Error and Incident Management ( 6 Months Secondment)

Roles & Responsibilities

• Supporting the triage, oversight and effective management of errors, incidents, risk events and near misses recorded on the firm’s Risk Management System.
• Reviewing incident submissions to assess accuracy, completeness, classification, severity, ownership, impacted business area, impacted process and applicable regulatory considerations.
• Engaging with incident owners and relevant business areas to support timely resolution, including appropriate root cause analysis, corrective action, customer remediation, evidence retention and closure activity.
• Monitoring open incidents and associated actions to ensure progress against internal timelines, regulatory timelines and customer remediation expectations.
• Providing oversight and challenge of incident management activity, including the quality of RMS updates, action completion, evidence standards and the effectiveness of resolution activity.
• Supporting the review of incidents submitted for closure, including assessment of whether required actions have been completed, evidenced and appropriately documented.
• Supporting the identification, escalation and reporting of overdue, aged, high severity, recurring or potentially reportable errors and incidents.
• Supporting the preparation and ongoing enhancement of management information relating to errors, incidents, risk events, trends, themes, root causes and remediation activity.
• Supporting error and incident-related training, communications and stakeholder engagement to promote effective incident identification, reporting and management.
• Supporting the wider implementation, monitoring and management of the firm’s Enterprise Risk Management Framework, including risk framework, risk register, risk and control, and wider Risk Team activities as required.

Skills

• 1-2 years' experience with error management. Experience in ASU/Case management is a benefit.
• Experience working in a risk, compliance, assurance, audit, operational risk, incident management or error management role within financial services.
• Experience managing, reviewing or overseeing risk events, operational incidents, CPC errors, customer-impacting errors or remediation activity.
• Good understanding of risk events, incidents, root cause analysis, corrective actions, control weaknesses, customer detriment and remediation planning.
• Strong written and verbal communication skills, with the ability to engage with business areas, challenge constructively and summarise issues clearly for senior stakeholders.
• Strong attention to detail, organisational skills and ability to manage competing priorities, monitor deadlines and work to tight timelines.

Qualifications

• Professional certificates in risk management, operational risk, financial services, governance or a related discipline are desirable but not essential, depending on relevant industry experience.
• Accredited Product Advisor (Loans), or working towards accreditation, is preferred.

Central Bank of Ireland (“CBI”) Fitness & Probity Regime

Some of our roles are Control Functions (“CF”) as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role, it will be indicated above. For CF roles, appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland.  In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.

D&I statement