Helpdesk Advisor

About The Role

📞 Helpdesk Advisor

📍 Milton Keynes

💰 £26,500 per annum

🅿️ Free On-Site Parking

⏰ Full Time

Join Atlas Workplace Services and be the voice that makes a difference!

Are you a people person who loves helping others and thrives in a fast-paced environment? If you're looking for a role where no two days are the same and your customer service skills can truly shine, we'd love to hear from you!

Atlas Workplace Services is looking for a Helpdesk Advisor to join our friendly and supportive team in Milton Keynes.

🌟 What you'll be doing

✅ Handling inbound calls and emails from a diverse range of customers

✅ Logging and managing service requests accurately

✅ Liaising with engineers, sub-contractors and internal teams

✅ Keeping customers updated on the progress of their requests

✅ Providing a professional, helpful and positive customer experience every time

👀 What we're looking for

💬 Excellent communication skills

😊 A genuine passion for helping people

⚡ A positive, enthusiastic attitude

🎯 Strong organisation and attention to detail

🤝 A team player who enjoys delivering great customer service

Experience in customer service, retail, contact centres or a helpdesk environment would be advantageous, but it's not essential - we'll provide all the training you need.

🚀 Why Atlas Workplace Services?

We invest in our people and believe in recognising potential. Bring the right attitude, commitment and work ethic, and you'll have the opportunity to build a rewarding career with us.

🎁 What's in it for you?

✅ £26,500 per annum

✅ Free on-site parking

✅ 25 days annual leave plus bank holidays

✅ Company pension scheme

✅ Full training and ongoing support

✅ Career development and progression opportunities

✅ Friendly and supportive team environment

Ready to join a team that keeps workplaces running smoothly across the UK? Apply today and start your journey with Atlas Workplace Services! 🚀

About You

Minimum Qualifications, Certifications and Training required

• GCSE English and Maths or equivalent
• Level 3 NVQ in relevant subject

Essential Knowledge, Skills and Experience for this role

• Minimum 12 months' experience in a similar customer-facing role
• Understanding of Helpdesk operations
• Excellent customer service skills
• Good keyboard and data entry skills
• Strong communication skills
• Ability to build positive relationships with customers and colleagues
• Well organised with good attention to detail
• Positive attitude and willingness to learn
• Ability to work effectively in a fast-paced environment

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.

We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.