Service Readiness Program Manager

Position Overview

Join International Motors as a Service Readiness Program Manager and play a critical role in bringing the next generation of products, technologies, and services to market. In this high-impact position, you will lead the development and execution of service readiness strategies that ensure our dealer network is fully equipped from Day 1.

You will collaborate across key areas including Methods, Training, Parts, Diagnostics, and Quality to create a seamless launch experience for our customers and dealers. By driving alignment, governance, and continuous improvement throughout the readiness process, you will help ensure International’s innovative products are supported with the tools, knowledge, and resources needed for success.

Responsibilities

Service Readiness Governance

• Own the end-to-end Service Market Prepared (SMP) / Service Readiness process
• Define readiness tiers and Day-1 capability requirements
• Prevent readiness gaps caused by siloed delivery
• Ensure end-to-end service readiness of developed solutions across ONE PDP
• Coordinate delivery of Vehicle Service Information to enable efficient maintenance, repair, and diagnostics
• Secure integration of service market requirements into product development (tools, training, spare parts, processes)
• Drive alignment between Engineering (R&D), Service Sales & Operations, Production & Logistics, Parts Logistics, and Sales & Marketing
• Lead cross-functional activities to ensure:
• High uptime and repairability
• Efficient workshop operations
• Strong lifecycle service offering
• Manage risks and dependencies related to serviceability and service readiness
• Represent service readiness in project governance and milestone reviews
• Coordinate readiness inputs across Methods, Training, Parts, Diagnostics, Quality, and DFS
• Align readiness deliverables to ONE PDP milestones
• Drive accountability
• Dealer Readiness Enablement
• Translate readiness intent into dealer execution expectations
• Support dealer service readiness owners
• Ensure consistency of rollout and communication
• Communicate to dealers to ensure readiness

Minimum Requirements

• Bachelor's degree and at least 5 years of technical project/program management experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of technical project/program management experience
• At least 1 years of lead experience

OR

• At least 8 years of technical project/program management experience
• At least 1 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Degree in Engineering, Business, or a related field desired
• Experience in service engineering, product support, launch readiness, or related automotive/commercial vehicle disciplines desired
• Proven experience leading complex, cross-functional programs from concept through launch
• Strong project management skills with the ability to drive timelines, resolve issues, and align stakeholders across multiple teams
• Excellent communication and collaboration skills with the ability to influence teams at all levels of the organization
• Experience developing and implementing processes to ensure service readiness and operational excellence
• Ability to analyze complex technical information and translate requirements into actionable service solutions

Preferred Skills

• Experience within an OEM, commercial vehicle, automotive, or manufacturing environment
• Knowledge of dealer service operations, aftermarket support, and customer service requirements
• Experience with new product introduction (NPI), vehicle launches, or technology deployments
• Familiarity with Design for Service (DfS), serviceability principles, and lifecycle product support
• Experience using Agile project management methodologies and tools
• Understanding of service documentation, diagnostics, repair procedures, training development, and parts readiness
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits .

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com .

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Service Readiness Governance

• Own the end-to-end Service Market Prepared (SMP) / Service Readiness process
• Define readiness tiers and Day-1 capability requirements
• Prevent readiness gaps caused by siloed delivery
• Ensure end-to-end service readiness of developed solutions across ONE PDP
• Coordinate delivery of Vehicle Service Information to enable efficient maintenance, repair, and diagnostics
• Secure integration of service market requirements into product development (tools, training, spare parts, processes)
• Drive alignment between Engineering (R&D), Service Sales & Operations, Production & Logistics, Parts Logistics, and Sales & Marketing
• Lead cross-functional activities to ensure:
• High uptime and repairability
• Efficient workshop operations
• Strong lifecycle service offering
• Manage risks and dependencies related to serviceability and service readiness
• Represent service readiness in project governance and milestone reviews
• Coordinate readiness inputs across Methods, Training, Parts, Diagnostics, Quality, and DFS
• Align readiness deliverables to ONE PDP milestones
• Drive accountability
• Dealer Readiness Enablement
• Translate readiness intent into dealer execution expectations
• Support dealer service readiness owners
• Ensure consistency of rollout and communication
• Communicate to dealers to ensure readiness
• Bachelor's degree and at least 5 years of technical project/program management experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of technical project/program management experience
• At least 1 years of lead experience

OR

• At least 8 years of technical project/program management experience
• At least 1 years of lead experience