Operations Support Officer - Tax Debt

Operations Support Officer - Tax Debt Division: Revenue NSW Grade: Clerk Grade 3/4 Employment Type: Ongoing, Full-time Location: Across Revenue NSW locations - Parramatta, Maitland, Gosford, Lithgow and Wollongong - required to work onsite 3 days a week Rostered Hours: 8:30am-5pm Applications Close: Tuesday 21st of July 2026 [at 9:59am]

About Revenue NSW As NSW’s principal revenue management agency, Revenue NSW fairly administers state taxation and revenue for, and on behalf of, the people of NSW. Our revenue management helps to deliver government priorities for a fair, safe, and prosperous NSW. We offer many online services that make it easy to apply for a grant, pay a fine, fee, tax, duty, or levy and lodge a return. More information on us can be found on our website https://www.revenue.nsw.gov.au/.

About the team The Insolvency team is a part of Key Customers within Business Taxes and is responsible for dealing with insolvent companies and bankrupt individuals who cannot pay their debts when they are due and payable. The team handles all tax bases and manage different types of insolvency appointments.

Your day-to-day As an Operations Support Officer, you will be responsible for delivering debt collection activities that align with legislation, business rules, policies and procedures. Your primary duties will include but not limited to the following:

• Actioning Correspondence Received
• Registration & Compliance
• First Charge Letters and Proof of Debt (POD) Issuance
• Liaising with Insolvency Practitioners
• Actioning Informal Information Requests
• Preparing Write Offs

To be successful in this role you will demonstrate

• Ability to manage high volumes ensuring compliance with legislation, policies and procedures.
• Good extensive knowledge of Tax Debt processes, policies and procedures.
• Prior exposure to various product areas including Payroll Tax, Land Tax and Duties.
• Experience using MyNotes, GEMS, Pentaho and other Tax Debt applications.
• Understanding of insolvency processes and functions of the Corporations Act 2001.
• Ability to manage competing priorities and tasks assigned by the Team Leader.
• Daily adherence to schedule and responsible for queue coverage.
• Ability to action correspondence effectively within short timeframes.

What we need from you: To apply, please attach a copy of your CV and a cover letter (maximum 2 pages) outlining your relevant experience and capabilities.

For enquiries regarding this position, please contact Ashwin Narayan at Ashwin.Narayan@revenue.nsw.gov.au

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Closing Date: Tuesday 21st July 2026 [at 9:59am]

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Amber.Ellis@customerservice.nsw.gov.au.

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