Manager of ED & Observation (OBS) Case Management – Adult Medical Center

Position Overview

Tap Healthcare Solutions is seeking an experienced Manager of ED & Observation (OBS) Case Management to join Memorial Hermann Health System at its Adult Medical Center in Houston, Texas . This leadership role is responsible for overseeing case management services for the adult Emergency Department and Observation units, ensuring efficient patient throughput, effective care coordination, appropriate resource utilization, and safe transitions of care.

The Manager will partner with physicians, nursing leadership, social work, utilization review teams, and interdisciplinary healthcare professionals to improve patient outcomes, optimize discharge planning, and support operational excellence. This position offers competitive compensation ranging from approximately $108,000 to $130,000 annually based on experience and the opportunity to lead a high-performing team within one of the nation's premier academic medical centers.

Required Qualifications

• Current Texas Registered Nurse (RN) license or Licensed Master Social Worker (LMSW) license.

• Licensed Clinical Social Worker (LCSW) preferred for social work candidates.

• Case Management Certification (CCM, ACM, or equivalent) required.

• Minimum of five (5) years of experience in one or more of the following:

• Utilization Management

• Case Management

• Discharge Planning

• Care Coordination

• Minimum of three (3) years of hospital-based nursing or social work experience .

• Minimum of three (3) years of demonstrated leadership or management experience .

• Strong knowledge of utilization review, discharge planning, patient flow, and regulatory compliance.

Preferred Qualifications

• Leadership experience within Emergency Department (ED) and Observation Unit case management.

• Experience in a large acute care hospital or academic medical center.

• Knowledge of value-based care, patient throughput strategies, and quality improvement initiatives.

• Excellent communication, collaboration, and relationship-building skills.

Ideal Candidate

The ideal candidate is a collaborative healthcare leader with expertise in emergency and observation case management. Successful candidates will have a proven ability to lead multidisciplinary teams, improve patient flow, and drive quality outcomes within a fast-paced adult acute care environment.

Leadership Expectations

We are seeking a leader who can

• Oversee daily operations for Adult ED and Observation Case Management.

• Improve patient throughput, length of stay, and discharge planning processes.

• Lead and mentor case managers and social work professionals.

• Partner with physicians, nursing leadership, and interdisciplinary teams to optimize patient outcomes.

• Drive quality improvement initiatives while ensuring compliance with regulatory and organizational standards.

Why Join Through Tap Healthcare Solutions?

Tap Healthcare Solutions partners with leading healthcare organizations like Memorial Hermann Health System to connect experienced healthcare leaders with opportunities that support professional growth and exceptional patient care.

This role offers the opportunity to lead a critical case management team within a nationally recognized medical center while making a significant impact on patient care, operational efficiency, and care transitions.