Director Of First Impressions

DIRECTOR OF FIRST IMPRESSIONS

Lucky's Iron Door Roadhouse

Jordan Landing - West Jordan, Utah Full-Time Preferred | Open Availability Strongly Preferred

Are you the type of person who naturally makes people feel welcome?

Do you believe hospitality begins the moment someone walks through the door?

Are you hardworking, punctual, dependable, and eager to learn?

If so, we'd love to meet you.

Lucky's Iron Door Roadhouse is looking for a Director of First Impressions to join our team.

No hospitality experience is required. We hire character first and teach the rest.

WE HIRE CHARACTER. WE TEACH SKILL.

At Lucky's Iron Door Roadhouse, we believe great hospitality begins long before someone takes an order or delivers a meal.

It begins with the person who welcomes every guest through our front door.

We can teach our systems.

We can teach reservations.

We can teach seating charts.

We can teach Utah liquor laws.

What we cannot teach is integrity, kindness, work ethic, accountability, or the desire to improve.

That's why we hire for character first.

We look for people who are

• Hardworking
• Punctual
• Honest
• Kind
• Self-motivated
• Dependable
• Intelligent
• Coachable
• Professional
• Respectful
• Team-oriented

Leave your ego at the door.

Bring your curiosity to work.

ABOUT LUCKY'S IRON DOOR ROADHOUSE

Lucky's Iron Door Roadhouse opened in Jordan Landing in 2019 as the sister concept to Lucky 13 Salt Lake City.

While Lucky 13 earned national recognition for award-winning burgers, Lucky's Iron Door Roadhouse was built to create something different-a welcoming neighborhood gathering place where incredible food, craft cocktails, genuine hospitality, and family-friendly dining come together.

We believe guests remember how we made them feel just as much as what we served them.

That's where you come in.

WHAT THIS POSITION REALLY IS

This isn't "just a host."

You are the Director of First Impressions.

Every guest who walks through our doors will decide within moments whether they feel welcome.

You set the tone.

You create the energy.

You control the flow.

You become the calm, confident face of the building-even during the busiest Friday night.

Great Directors of First Impressions don't simply greet guests.

They anticipate needs.

They solve problems before they become problems.

They communicate clearly.

They protect the guest experience.

They make everyone feel like they belong.

RESPONSIBILITIES

• Welcome every guest with genuine hospitality and professionalism.
• Create an outstanding first and last impression for every guest.
• Manage reservations, wait lists, and seating with confidence and urgency.
• Verify identification and ensure all guests meet legal requirements for entry into the bar.
• Scan every guest's ID using our electronic verification system.
• Communicate wait times honestly and professionally.
• Observe the lobby and entrance, recognizing potential issues before they escalate.
• Use calm, respectful de-escalation techniques when situations arise.
• Communicate effectively with servers, bartenders, managers, and kitchen staff.
• Maintain a clean, organized, and welcoming entrance at all times.
• Assist wherever needed to help the team succeed.

EXPERIENCE

No experience is required.

We believe hospitality can be taught.

Character cannot.

We'll gladly teach someone who is eager to learn, willing to work hard, and committed to becoming better every day.

WHAT WE'RE LOOKING FOR

The right candidate is

• Friendly without being fake
• Confident without having an ego
• Organized under pressure
• Calm during busy shifts
• Dependable enough that teammates know they can count on you
• Someone who notices what needs to be done before being asked
• Someone who genuinely enjoys making people feel welcome

Open availability-including evenings, weekends, and holidays-is highly preferred.

WHY PEOPLE STAY HERE

We believe people deserve opportunities to grow.

At Lucky's Iron Door Roadhouse, hard work is recognized.

Reliability is rewarded.

Initiative creates opportunity.

Whether your goal is leadership, hospitality, bartending, or simply becoming exceptional at what you do, we'll invest in people who invest in themselves.

OUR PROMISE

If you bring your best attitude, strong work ethic, and willingness to learn, we'll do our part.

We'll coach you.

We'll challenge you.

We'll recognize your effort.

We'll create opportunities for those who consistently earn them.

Because our goal isn't simply to fill positions.

It's to build careers, develop leaders, and create the kind of hospitality culture that guests remember and employees are proud to be part of.

READY TO JOIN OUR TEAM?

We know your time is valuable, so we've made our application process quick and mobile-friendly.

If you're looking for more than just a paycheck-if you're looking for a place where professionalism, accountability, hospitality, and personal growth matter-we'd love to meet you.

Apply today and tell us why you'd be a great addition to the Lucky's Iron Door Roadhouse family.

We're not looking for perfect people. We're looking for people who take pride in becoming better than they were yesterday.