Housing Solutions Manager

About us We’re a rapidly scaling, not-for-profit disability support provider that believes in positively transforming the lives of people with disability. In doing so, we aim to create the highest quality agency we can, ideally reshaping the sector as a whole.

This means we often do things differently. Since we began in 2015, we’ve made it our mission to examine every part of what a support provider does – from how we structure our teams, to how we recruit and roster, to how we ensure the highest quality support, to how technology acts as an enabler for all that we do.

Our clients tell us they notice this difference, and for many it’s had a profound impact on their lives. Supporting more than 300 clients across metropolitan and regional Victoria and only continuing to grow, we want the people who join us to also believe disability support should enable a life of independence and dignity.

The role This newly created role is an exciting leadership opportunity, one that will be instrumental in delivering on InLife’s growth agenda. It brings together the elements of stakeholder relationship management, SIL setup and compliance management, and occupancy management to provide a cohesive lens on all things property, while ensuring that InLife’s integral stance on the separation of support and housing is upheld. But you won’t be doing it all alone. The role will lead a team made up of InLife’s Property Coordinator (established role) and Housing Administration Coordinator (new role) to deliver on the outlined objectives through the lens of InLife’s Leadership Behaviours of: Lead with Heart; Champion your Client, and; Inspire for Tomorrow.

Coupling this with the practicalities of overseeing an uplift in procurement, asset management, and safety audits across client homes and InLife’s multiple offices.

Key Accountabilities

Relationship management

• Maintain relationships with existing stakeholders across all forms of housing provision, while actively sourcing and developing relationships with new housing providers
• Develop a cadence of meetings with housing providers, using an intentional approach to both purpose and participation
• Manage relationships with utility providers, to ensure InLife can continue to offer over and above the standard pensioner percentage reduction for utilities
• Act as a conduit between people enquiring about InLife services, and the relevant internal stakeholders
• Foster strong collaboration and knowledge sharing across internal InLife teams to ensure visibility of occupancy
• Represent InLife and our clients/potential clients at property provider open houses/community events

Occupancy management

• Work with housing providers to develop a strategic plan for all sites, both existing and new to ensure occupancy is maintained
• Ensure a holistic view of properties is maintained via an up to date vacancy database (covering OSS, SDA, Shared SIL properties
• Drive the multifaceted approach to maintenance required of SIL providers
• Drive an environment of learning/knowledge sharing regarding the client and property onboarding process and systems development
• Provide strategic input into decisions regarding programs and occupancy
• Partner with Finance Business Partners to ensure commercial viability for both potential and existing clients within vacancies
• Partner with Client Service Managers to assign and secure potential and existing clients to vacancies

Service development

• Design and set up a proactive, integrated and responsive housing solutions function that can scale as InLife continues to grow
• Manage Occupancy across our shared support services Develop contact strategies and approaches to key external stakeholders
• As required, engage and proactively promote InLife product/service offerings to key external stakeholders
• Support InLife Client Service teams in engaging with potential and existing clients in relation to vacancies

Supplier engagement

• Working across the organisation develop supplier arrangements that are commercially beneficial for InLife and ensure high value return on expenditure relating to physical assets

Leadership

• Enhance InLife’s approach to property and occupancy management through providing data, reporting and insights to relevant stakeholders.
• Coach and inspire your team toward the values of InLife and the goals of our clients.
• Maintain and role model a focus on supporting our clients and the client service team and set this expectation among your team.
• Promote a positive learning and safety culture that prioritises feedback and reflective practice.
• Guide the professional development of your team

T o do a great job, you’ll need

• Passion for providing a proactive, integrated and responsive housing solutions function that can scale as InLife continues to grow
• Significant experience in the disability sector focused on housing, property management, occupancy management
• Experience with people leadership
• Enthusiasm and passion for people with disabilities to be supported to live their best lives
• A real strength in relationship management and the ability to engage with a wide range of stakeholders in a personable and professional manner
• Strong customer service orientation
• Excellent communication skills – listening, written and oral communication skills
• Tech savvy – we are a progressive technology business that places great emphasis on it being an enabler for our people to get on with their job

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

Benefits

• Generous salary and benefits, with salary packaging available
• Highly flexible working model
• Positive and fun team

A word about diversity and inclusion

At InLife, diversity and inclusion are part of who we are. We value the unique perspectives and experiences everyone brings, and we’re committed to creating a workplace where people feel safe, respected and supported.

We welcome applications from people of all backgrounds. What matters most is your ability to support our clients with empathy and respect. We take care to match support workers and clients in ways that build strong, collaborative relationships for both.

If there’s something we could do differently to help you feel at home here, we’d love to hear it.