jackmortonworldwide
Fleet Services Account Manager
Job description
Experience Without Limits. Come shape the future of brand experience.
At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.
That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.
This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.
Experience without limits — in your work, your growth, and your impact.
At Jack Morton, we create experiences that move people. Behind every successful event is a team that ensures every exhibit, asset, and shipment arrives where it needs to be—on time, on budget, and ready to perform.
The Fleet Services Account Manager is responsible for managing the day-to-day execution of client exhibit and event logistics within our Fleet Services operation. You'll serve as the primary point of contact for assigned clients, overseeing hundreds of projects annually while coordinating cross-functional teams to deliver exceptional service from order intake through return and inventory management.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex logistical challenges, and is passionate about delivering outstanding client experiences.
What You'll Do
Manage Client Programs
- Serve as the primary point of contact for assigned Fleet Services clients.
- Build strong client relationships through proactive communication and exceptional service.
- Manage annual event schedules and support ongoing program growth.
- Provide regular project updates and resolve issues quickly and professionally.
Deliver Projects
- Manage the complete lifecycle of Fleet Services projects from order entry through delivery, return, inspection, and invoicing.
- Coordinate exhibit logistics, transportation, installation, dismantle, and show services.
- Ensure projects are completed accurately, on schedule, and within budget.
- Maintain project documentation and financial information throughout execution.
Coordinate Cross-Functional Teams
- Partner with Operations, Production, Field Services, Logistics, Estimating, Prepress, and external vendors to successfully execute projects.
- Coordinate production of graphics and exhibit assets.
- Support installation and dismantle planning for client programs.
- Ensure compliance with venue requirements and event regulations.
Manage Client Assets
- Maintain accurate inventory records and online asset management systems.
- Track exhibit assets throughout their lifecycle.
- Coordinate repairs, refurbishment, replacements, and new asset production.
- Ensure inventory accuracy across multiple client programs.
Financial & Operational Excellence
- Prepare estimates, quotes, and project budgets.
- Review project costs to ensure accurate billing and invoicing.
- Monitor project financials and resolve discrepancies.
- Contribute to client business reviews and operational reporting.
What You Bring
- 2+ years of experience in account management, project management, event operations, exhibit services, logistics, or a related field.
- Experience managing multiple projects simultaneously in a deadline-driven environment.
- Strong customer service and relationship management skills.
- Excellent organizational skills and attention to detail.
- Experience coordinating cross-functional teams and external vendors.
- Ability to prioritize competing deadlines while maintaining quality and accuracy.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
- Experience with CRM, project management, or inventory management systems is a plus.
- Experience in trade shows, experiential marketing, exhibits, live events, or logistics is highly preferred.
You'll Thrive Here If You
- Love solving complex logistical challenges.
- Enjoy building trusted client relationships.
- Stay organized while managing hundreds of moving pieces.
- Are proactive, resourceful, and solutions-oriented.
- Communicate confidently with clients and internal teams.
- Take ownership and follow projects from start to finish.
- Work well independently while collaborating across multiple departments.
Last but not least, we believe in diversity, equity and inclusion.
Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#LI-WK1
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at jobaccomodations@jackmorton.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
- **JOB SCAM ALERT***
We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk” or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.
If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.
